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Meraki Talent are supporting a Financial Services firm, who are looking to appoint a Relationship Manager within their Glasgow offices. As part of this role you will be instrumental in managing and developing strong working relationships with various third party providers, while ensuring all aspects of administration are in line with set regulatory guidelines. Key duties will include; Managing third party administration relationships Producing and interpreting Management Information (MI) Analysing MI data to interpret trend and forecasts Preparing for and attending governance meetings Making recommendations following governance meetings Ensuring Risk & Control Frameworks are adhered too Managing breaches and investigating incidents and preparing for audit Reviewing process maps Cascade information to the wider business in a clear and concise manner Applicants should have come from a Financial Services background, where you can demonstrate strong leadership skills, along with sound analytical skills. Additionally, applicants should be able to manage and nurture third party relationships, ensuring first class communication lines between these. It is essential you are able to work under pressure and in line with regulatory guidelines making recommendations as necessary. This is an excellent opportunity to join an expanding function, where hard work is recognised. Adopting a hybrid approach to work, this role offers flexibility. Attractive salary, along with an enhanced benefits package. Apply Now Is this job for you? At Meraki, we love recruitment and love words. Is this you? Jennifer wants: Governance, Regulatory, MI, Third Party, Relationship Management 'By submitting your information, you confirm you have read and understood our Privacy Notice which outlines how we use information we collect about you." Please see our website page headed Privacy Notice' for an explanation about how we use information we collect about you'
Market leading High growth business - Blue chip FM service provider career prospects! Key Account Manager - facilities services The Role of Key Account Manager This is a home / field based Key Account Strategic role. You will be responsible for strategically managing commercial relationships with 10 key accounts within Local Authority Councils, Education and Travel The Key Account Manager will manage a combined portfolio worth circa £5m. You will be tasked with building partnerships with Sustainability Managers, Procurement, Environmental Managers, Health & Safety and Service Managers and up to C-Level decision makers developing account plans for the short, medium and long term. The Key Account Manager will look to cross-sell, up-sell other services into the business to maximise incremental growth opportunities. The Company hiring a Key Account Manager Our client are a leading national facilities services provider with a reputation within the market of delivering highly reliable services and solutions to a broad range of customers. Our client, of a strong sustainable contracted service and set the bar within the industry. Our client have massive financial backing. Their continued commitment to growth organically and through acquisition will result in genuine career prospects. The Candidate for the Key Account Manager role A strong account management or key account management background (contracted services / service contracts or FM services) A strategic person with experience in developing account growth plans. Key Account Manager / Management experience. Data driven sales approach The Package on offer for the Key Account Manager £45,000 basic 20% OTE / Bonus Company bonus structure £500 per month car allowance or company car (hybrid) Ref:1542
Customer Service Team Leader Location - Glasgow Shift Pattern Monday to Friday 9am - 5pm Required to supervise, lead, and support the existing call centre team as well on-board new starts and carry out training. Manage the day-to-day operational aspects of the team and ensure effective and efficient running of the call centre. Ensure high levels of customer satisfaction are achieved. KEY RESPONSIBILITIES & ACCOUNT ABILITIES Coach & develop the skills & knowledge levels of team members Champion and enforce the adoption of business culture and values Carry out regular 1-2-1s, developing a culture where training and development are part of the team, identifying actions and working with staff to ensure skills and knowledge are developed effectively Be accountable for the effective use of company's work scheduling system Provide leadership, development and coaching of call centre staff Support the review of processes & ways of working to increase efficiency's and productive collaborative working (this may involve internal projects) Support the team Ensure quality monitoring of calls/stats are being carried out regularly Ensure regular training is being carried out on processes Carry out weekly/monthly client reports Carry out daily, weekly & monthly checks on spreadsheets (night shift reports, etc.) Pull open job reports and send to staff Monitor daily, weekly and monthly AMK reports Manage team in accordance with office etiquette / guidelines ensuring staff are ready to start work on time and log in / out times are in accordance with scheduled breaks etc. Deal with complaints from clients, tenant or customers Liaise with operation supervisors on manpower Be accountable and ensure all tasks are carried out efficiently by staff Deal with holidays requested by staff Carry out reviews Carry out return to work interviews and absence reviews when required Rapidly escalate any staffing issues or client issues to SDM Manage call centre shift Rota Ensure adequate cover when required whilst being mindful of costs of overtime etc. Involvement in the recruitment process to include reviewing CV's, arranging interviews, being part of the interview panel Be part of the standby out of hours team (on a rotational basis) Attend client meetings when required Ensure all company escalation processes and procedures are followed Ensure all disciplinary matters are dealt with in line with company practice and procedures Ensure all data protection, H&S and other legislative requirements are applied and enforced Ensure any equipment faults, system faults are reported timeously to avoid staff downtime If this Team Leader opportunity interests you apply ASAP for immediate consideration... Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.