We are seeking an exceptional Assistant Director of Customer Service and Transformation to lead the creation and operational excellence of a new Customer Experience approach and Customer Hub, for a local authoruty in Surrey.
Are you a visionary leader with a passion for transforming customer experiences?
Provide first line advice , referrals and completion of payments and resolution of queries for customers across a wide range of Council service areas with primary attention to achieving a positive and personalised customer experience.
As part of a team, take responsibility for front line delivery of advice on multiple service areas within the assigned cluster providing a coordinated, consistent, efficient and customer focussed service and achieving set access targets and ongoing improvements to the customer experience.
General
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.
My client is a government-owned Economic Development Bank, managed independently.
Contract length: 6 months (Subject to extension)
They work closely with the finance sector and entrepreneurs, they strive to make finance markets work better - so businesses in the UK can survive, thrive, and grow.
The Client Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Client Service team.
General
Morgan McKinley is recruiting for a Client Analyst on behalf of a leading investment bank in Belfast on an initial 12 month contract.
The successful candidate will receive a day rate of £385.
Bradford MDC, is looking for a Practice Supervisor to join their Childrens Leaving Care team.
Main Responsibilities
To be accountable for the quality of practice, setting standards and creating the conditions required for successful social work by motivating, nurturing and mentoring staff.
Encouraging and promoting effective relationships and communication between individuals across the service and partner agencies.
Provide professional supervision of other Social Workers, supporting caseload management and promoting reflective practice and continuous professional development.
Manage social work caseload of more complex nature and with high levels of autonomy.
Provide expert professional and technical advice to other Social Workers, managers, colleagues, and partners.
To ensure that all duties are being carried out satisfactorily and to the required professional standard and the processing of payments and invoices as required.
To ensure complaints are dealt with and responded to within time frames and monthly targets are met.