We are seeking an exceptional Assistant Director of Customer Service and Transformation to lead the creation and operational excellence of a new Customer Experience approach and Customer Hub, for a local authoruty in Surrey.
Are you a visionary leader with a passion for transforming customer experiences?
Provide first line advice , referrals and completion of payments and resolution of queries for customers across a wide range of Council service areas with primary attention to achieving a positive and personalised customer experience.
As part of a team, take responsibility for front line delivery of advice on multiple service areas within the assigned cluster providing a coordinated, consistent, efficient and customer focussed service and achieving set access targets and ongoing improvements to the customer experience.
General
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.
Our client is seeking a Customer Service Co-ordinator to join their business on a temporary to permanent basis on an immediate basis.
The Customer Service Coordinator role is an office-based role, working full time 9am - 5pm or 8am - 4pm Monday to Friday.
This role is key to providing customer service support to customers in coordinating waste for major contractors and helping companies achieve their sustainable goals.
My client is a government-owned Economic Development Bank, managed independently.
Contract length: 6 months (Subject to extension)
They work closely with the finance sector and entrepreneurs, they strive to make finance markets work better - so businesses in the UK can survive, thrive, and grow.
To ensure that all duties are being carried out satisfactorily and to the required professional standard and the processing of payments and invoices as required.
To ensure complaints are dealt with and responded to within time frames and monthly targets are met.
Connect2Luton are excited to recruit a Housing Service Director on behalf of Luton Borough Council.
Main purpose of position
Lead the Council's Housing management, repairs and cyclical maintenance and concierge and supported housing services to enable residents to lead healthier, happier lives.
Provide strategic direction and effective leadership for an exemplary delivery of the Council's housing ambitions including the focus on tackling homelessness.