Provide first line advice , referrals and completion of payments and resolution of queries for customers across a wide range of Council service areas with primary attention to achieving a positive and personalised customer experience.
As part of a team, take responsibility for front line delivery of advice on multiple service areas within the assigned cluster providing a coordinated, consistent, efficient and customer focussed service and achieving set access targets and ongoing improvements to the customer experience.
General
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.
To ensure that all duties are being carried out satisfactorily and to the required professional standard and the processing of payments and invoices as required.
To ensure complaints are dealt with and responded to within time frames and monthly targets are met.
Our international client requires an experienced Customer Relations Coordinator to join their team for a minimum period of 6 months
The role is responsible for managing and resolving difficult customer situations once escalated from the Level 2 team.
Key skills are showing empathy and understanding of the customer situation, and identifying solutions that maintain the customer's confidence in the brand whilst balancing the commercials.
I am working with an international law firm based around St. Pauls and they are looking for a Junior Legal Secretary to work 9.30am-5.30pm Monday to Friday on a 12 month contract.
They also offer hybrid working and a salary up to £32,000.
We are pleased to be supporting our Horley based client who are currently seeking a Customer Support Analyst to join their growing team on a 12 month fixed term contract.
Contract term: 12 months FTC
This is a fantastic opportunity for someone with strong customer service experience and proficiency in Excel, as you'll be diving into data and spreadsheets regularly.
My client is a commercial law firm based in the heart of London's historic legal district in Lincoln's Inn.
They are now looking for a Legal Biller on a 12 month contract.
Founded in the early 1900s, they have grown to become a thriving and modern practice, providing a comprehensive range of legal services to meet the needs of a wide variety of businesses, individuals and organisation based throughout the UK and overseas.
To provide professional and courteous customer service to LBH residents and partner organisations; actively supporting the Council's aim to resolve customer queries accurately and efficiently at first point of contact.
2 x Customer service advisors required to handle incoming calls in relation to Electoral Roll and the general election.
Calls will be on how to register, postal votes, polling stations etc.