Lead regular client meetings to gain feedback on service levels.
General
New opportunity available for an experienced and friendly Team Leader to join a growing team.
The role is accountable and responsible for up to 100 designated accounts, ensuring timely, accurate billing and specialist debt management across all client accounts and will have up to 5 employees, reporting directly to the Team Leader.
We're on the lookout for a dynamic individual to lead our exceptionally talented client support administrative team.
Picture yourself in a client-focused environment, where every day brings new challenges and opportunities for growth, where you'll inspire and motivate a talented group of individuals, fostering a culture of collaboration and excellence.
Join our vibrant team, where we believe in the power of people to drive success.
The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
We are delighted to be partnered with our friendly, professional, large, very established and award winning client as they seek to recruit a Customer Services Team Leader to join their team within their modern offices in Haywards Heath.
Full time permanent role - office based during training period of around one month, then moving to 2 or 3 days in the office and the rest working from home - full IT equipment and set up provided.
This is an excellent opportunity to join a very established company where career opportunities are plentiful.
We are looking for a dedicated and experienced Customer Service Team Leader to manage our key accounts and lead our customer service team to new heights here in Manchester.
Company: Leading Packaging Solutions Provider
About Us: Join our dynamic and innovative packaging company in Manchester, where we pride ourselves on delivering top-notch service and high-quality packaging solutions to our clients.
Our Contact Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
The Customer Team Leader will provide excellent customer service and lead a dedicated team of 11 Customer Service Specialists stationed in Haywards Heath.
Our client is a prominent player in the sector with a workforce of over a thousand employees.
They are recognised for their strong commitment to customer satisfaction and employee development.