The job implies support and assistance within the sales office (order processing, outgoing and incoming phone calls, responding to enquiries) .
Our client is a leading online retailer who is currently seeking a Customer Support Representative to join their team in Crowborough.
You will report directly to the Head of Customer Service and you will work extremely close with the external sales team and the Dispatch/Warehouse & Purchasing Department.
The issues which they resolve and advise on can be sensitive and distressing for clients, so our team apply their professionalism and empathy at all times.
Our Private Client Team have extensive experience and knowledge across a broad range of private client matters.
They specialise in a wide range of areas, including trust law, probate law, Will writing and Lasting Power of Attorney advice.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Carry out reminder calls to customers for appointments
Fully manage each day's appointment sessions
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.