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An exciting opportunity has arisen to join the worldwide leading supplier of locking systems and solutions used and recommended by Main Contractors, Architects, Specifiers and Architectural Ironmongers. BASIC SALARY: £30,000 - £33,000 BENEFITS: Bonus Contributory Pension Life Assurance 25 days plus Stats LOCATION: Northamptonshire COMMUTABLE LOCATIONS: Kettering, Northampton, Wellingborough, Market Harborough, Corby, Bedford JOB DESCRIPTION: Customer Service Team Leader, Customer Service Manager - Manufacturing After undergoing a strategic business review, current company growth, as well as opportunities that have arisen, we are now looking to strengthen our Customer Service Team with a proven Customer Services Team Leader. The role is to support the Customer Service Coordinators in providing the best possible customer service. To ensure sales order processing and customer queries are completed in a timely manner and to the best of the Customer Service Coordinators ability. To support the external sales team in the company's endeavour to continually improve customer and loyalty as well as gaining new business. KEY RESPONSIBILITIES: As our Customer Service Team Leader, you will: Be responsible for the day to day running of the Customer Service Department and for the work of the coordinators and the customers they service. Manage the processing of all orders in line with ISO regulations and requested delivery dates, daily monitoring of the order book to ensure that it remains clean, PF orders are progressed, backorders following delivery are dispatched and blocks on orders are removed Manage a centralised enquiry inbox, distribution of enquiries, monitoring responses and providing support with resolution Build and maintain an excellent spirit of good customer service and care towards their customers by building and maintaining a positive team working environment both within customer care and across other departments. Advise help and assist the team in work tasks highlighting any shortfalls in performance and skills Continually run and analyse reports regarding sales and customers that assist with better understanding of issues and problems regarding demand and supply PERSON SPECIFICATION: Customer Service Team Leader, Customer Service Manager - Manufacturing A Customer Services professional from a manufacturing background with a proven track of success and experience in leading a team Good knowledge of SAP across sales and Distribution functions and the interaction with other modules is desirable Good understanding of Excel and Teams and Outlook Strong supervisory skills Experience and knowledge of best practice in "Customer Service" THE COMPANY: We are a European, market leading manufacturing group which supplies innovative window and door locking systems supplying direct to window and door manufacturers, through specification to architectural practices and building contractors as well as via established distributor and retail channels. We manufacture at 4 sites and distribute from a further 5 across Europe. We are at the forefront of innovation and our products offer clients the full spectrum of solutions. PROSPECTS: The opportunity to join, a brand leading name and Europe wide manufacturer The company has an active policy of promotion from within and offers the genuine opportunity to develop your career This position will be challenging but also tremendously rewarding. Coaching, mentoring and training are an integral part of the company's culture It is highly likely you will have worked in any of the following roles and/or markets: Customer Service Manager, Customer Care Manager, Internal Account Manager, Customer Relationship Manager, Internal Sales Manager, Sales Manager, Team Leader, Customer Services - Manufacturing, Doors, Windows, Locking Systems INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: IP17738, Wallace Hind Selection
Tripod wishes to speak to Service managers with SENA experience East Midlands Hybrid working We require an experienced SENA Service Manager with a track record of working in a complex and challenging environment with experience of assessment and reviews. The role will involve strong management oversight of the service, namely the Team Managers ensuring the service runs in accordance with statutory timescales and the service performance and quality assurance framework and in according with SEND Code of Practice 2014. The post holder will also lead on the County Council's statutory duty to undertake Education, Health and Care (EHC) needs assessments, issue EHC plans, commission appropriate services and carry out monitoring and annual reviews. And, co-ordinate the administration and support for the County Councils panels associated with the EHC assessment and review processes. The post holder will work alongside an additional SENA Service Manager who has responsibility for Placements and Tribunal. Flexibility will be required to manage teams as needed. Working with Tripod Partners offers you a number of benefits: Your own dedicated specialist consultant Access to the widest variety of jobs across 150 authorities and private organisations throughout the UK Prompt and reliable payroll Free DBS and compliance service £500 referral fees If this is something you are suited for, please apply with your CV and contact details - Lee Vincent