Posted by Peel Recruitment and Solutions Ltd • £35K/yr to £40K/yr
Summary
As the Service Manager, you will oversee the delivery of reliable IT and telecom services, ensuring an exceptional customer experience.
Your role will focus on managing the service and operations teams, resolving technical issues quickly and improving service quality.
You will also work with customers to understand their needs, ensuring the IT and Telecom systems operate efficiently and meet service-level expectations.
Reporting to the Office Manager to act as a Customer Liaison Administrator to support the day-to-day running of the office, ensuring administration services are provided for company staff and as product experience grows, for current and new clients.
Main responsibilities will include maintaining contact with existing customers, working to understand their needs and providing specific support and upselling.
Job Overview
We are looking for a dynamic, well-spoken, articulate individual who has proven high-end customer service and administration skills.
We are seeking a highly motivated and experienced Customer Service Manager or Senior Team Leader to join our amazing client on a 12-month fixed term contract to lead the customer service team.
The ideal candidate will have a passion for customer service, excellent leadership skills, and a proven track record of managing a successful customer service department.
There will be plenty of process improvements and efficiencies required, enhance the level of customer service they provide as standard make it outstanding, performance management of the team and developing individuals.
We are looking for a Customer Success Manager to join an all in one management software for Training Providers, who power customer's platforms and aid in the planning, managing and selling of training courses.
They work with companies across a variety of different industries including Education, Charities, Healthcare and Trade.
They're a completely unique solution and have enjoyed organic and steady growth over the past 20 years, however have still kept a close knitted and collaborative team with 35 people currently; many who have remained there for over 10 years.
Posted by Hays Specialist Recruitment Limited • £23K/yr to £24K/yr
My client, located in Preston, is currently looking to recruit a Client Services Administrator within the team.
Your new company
The company offers comprehensive Health and Protection insurance advice and prides themselves on going above and beyond to assist each individual client.
We are on the lookout for a pro-active Property Help Desk Manager to play a pivotal role in coordinating a range of services including reactive maintenance, compliance work, and planned void maintenance, ensuring smooth operations and heightened customer satisfaction.
Are you a seasoned Maintenance Manager, Help Desk Manager or Property Services manager motivated to grow with an established team?
We empower our clients who own expansive property portfolios mainly in the social housing sector across the UK.
Posted by Hays Specialist Recruitment Limited • £21K/yr
My client, located in Preston, is currently looking to recruit a Client Services Administrator within the team.
Your new company
The company offers comprehensive Health and Protection insurance advice and prides themselves ongoing, above and beyond, assisting each individual client.
Posted by Hays Specialist Recruitment Limited • £21K/yr
My client, located in Preston, is currently looking to recruit a Client Services Administrator within the team.
Your new company
The company offers comprehensive Health and Protection insurance advice and prides themselves ongoing, above and beyond, assisting each individual client.