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Job Title: Client Services Manager Job Overview We are a bespoke electronic security provider working predominantly in central London and are looking for a dynamic and commercially strong operator with an entrepreneurial spirit. You must have an enquiring mind and a huge amount of common sense to fit into our family run business. As a Client Services Manager, you will be responsible for overseeing and managing all aspects of client relationships, ensuring satisfaction, retention, and growth. You will act as one of the main points of contact between the company and its clients, advocating for client needs within the organization and ensuring that client expectations are met or exceeded. Responsibilities: 1. Client Relationship Management: Develop and maintain strong, long-lasting relationships with clients. Act as one of the primary points of contact for client inquiries, requests, and escalations. Understand clients' needs and objectives and communicate them effectively to internal teams. Regularly check in with clients to assess satisfaction and identify opportunities for improvement. 2. Service & Help desk: Working with our Client Service Co-ordinator, you will be managing our ticketing system on the relevant CRM, ensuring all client tickets are acknowledged within SLA and engineers are co-ordinated to attend where necessary. Ensure all call are answered professionally. Ordering equipment for remedial works. Managing Planned Preventative Maintenance visits with our clients. Providing quotes as and when required. Performance of handovers to and from our control room in the morning and afternoons. 3. Opem external & internal stakeholder management: Management and overseeing of a well-established control room that monitors all our client security systems. Managing all our 3rd party contractors where required including a guarding contract that we manage for one of our largest clients. Working with the Managing Director on several of our client accounts and attending meetings and taking minutes where required. 4. Client Communication: Communicate proactively with clients to provide updates on projects, address concerns, and gather feedback. Serve as a liaison between clients and internal teams, ensuring clear and effective communication on both sides. Prepare and deliver regular reports and presentations to clients on project status, performance metrics, and strategic recommendations. 5. Client Retention and Growth: Identify opportunities to expand services or upsell additional products to existing clients. Develop strategies to increase client retention and loyalty. Collaborate with sales and marketing teams to generate leads and acquire new clients. Qualifications: Must have at least 5 years' experience in a similar role Proven experience in client services, account management, or a related role. Excellent communication and interpersonal skills. Strong project management skills, with the ability to multitask and prioritize. Analytical mindset with the ability to interpret data and make strategic recommendations. Knowledge of the industry or market served by the company would be an advantage. Proficiency in CRM software and Microsoft Office Suite. Skills: Exceptional customer service skills. Strong negotiation and conflict resolution abilities. Detail-oriented with excellent organizational skills. Ability to work independently and collaboratively in a team environment. Adaptability and flexibility to navigate changing client needs and priorities. Leadership qualities with the ability to inspire and motivate team members. Conclusion: The role of a Client Services Manager is pivotal in maintaining positive client relationships, driving client satisfaction, and contributing to the overall success and growth of the company. A successful candidate for this role will possess a combination of strong interpersonal skills, strategic thinking, and a customer-centric mindset.
Allstaff Recruitment are currently seeking a Client Services Manager based in Bedford for a graphics company. Summary of the Client Services Manager role... Salary: £35,000 - £50,000 Location: Bedford Type of Contract: Permanent, Full time Hours: Monday Friday 8:30am - 5:00pm The role... As the Client Services Manager your role will involve the following important duties: Oversee the Customer Service team. Working with the team to ensure targets are met. Deliver the highest service standards to blue-chip global customers. Project management. Deal with escalated queries or complaints. Create quotes and tender proposals. The experience required... As a successful Client Services Manager, you will have the following: At least 3 years experience in an account management role. Experience leading a small customer service team. Proven experience in managing Blue Chip/high net worth clients. Excellent communication skills both written and verbal. Strong IT skills with intermediate Word and Excel. Why choose Allstaff Recruitment? Allstaff Recruitment is an Independent Recruitment Specialist acting as an employment agency and an employment business. We specialise in Permanent, Contract and Temporary placements across a vast number of industries. If you are looking for Jobs in Bedford, then look no further than Allstaff Recruitment! Our website offers a variety of different roles across numerous industries. Check out our jobs page for all our latest vacancies in your area. Can't find the role you want? Why not submit your CV and tell us your ideal job and see if we can help! To keep up to date with all our recruitment activities and vacancies, please follow us on Facebook, LinkedIn and Twitter. Thank you for your interest in the Client Services Manager role. One of our qualified Recruitment Specialists will now review your application. Due to the high volume of applications Allstaff Recruitment receive, it is with regret we are unable to respond to all candidates directly. However, if you do not hear from us within seven days, you have unfortunately been unsuccessful on this occasion.
A Client Services Manager is being recruited for the Business Advisory team of an established firm of Chartered Accountants in Wimborne. Reporting to the Senior Client Services Managers and working alongside other Managers, you would have your own portfolio of clients and have the following responsibilities: Be the main point of contact for the clients in your portfolio and co-ordinate all services Maintain regulatory and company standards Carry out annual fee reviews Control budgets, chargeable hours etc for the portfolio Organise and monitor own workflow Provide support to other Client Service Managers as required Motivate, mentor and encourage all members of the team to help them reach their potential Attend and contribute to weekly team meetings You will need to be part qualified and actively studying or qualified (ACA/ACCA) with experience of managing a client portfolio in professional practice including accounts, tax, payroll and advisory. The ability to liaise with clients effectively and meet their requirements as well as meeting billing targets and control WIP would also be essential. A great benefit package is offered including hybrid working after probationary period, 25 days holiday birthday (and option to buy/sell up to 5 days p.a), health cashback scheme, parking and other benefits. Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency