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Join an innovative, forward-thinking, and highly successful financial planning company at an exciting stage of expansion. Our client is dedicated to providing an exceptional service to their clients, driven by a commitment to excellence and a passion for financial well-being. As our client continues to grow, they are seeking to recruit an experienced Client Service Manager to join their team who will contribute to their continued success. Position: Client Service Manager Location: Gloucester - Hybrid working - requirement to travel to other offices when needed Reporting to: Head of Client Services Responsibilities: As the Client Service Manager, you will play a pivotal role in leading and managing a team of approximately 10 staff members, including 2 team leaders. Your responsibilities will include: Directly reporting to the Head of Client Services and collaborating closely with other department heads to ensure seamless operations. Overseeing the day-to-day activities of the client services team, ensuring exceptional service delivery and client satisfaction. Providing leadership, guidance, and mentorship to team members to foster a culture of continuous improvement and professional development. Developing and implementing strategies to optimise team performance, efficiency, and effectiveness. Identifying and addressing client service issues in a timely and proactive manner, ensuring resolution and client retention. Monitoring key performance indicators (KPIs) and metrics to track team performance and identify areas for improvement. Contributing to the development and enhancement of client service processes, policies, and procedures. Work closely with Group Compliance to ensure FCA guidance is followed and outcomes are fully compliant with FCA regulations. Requirements: Previous experience working in a similar role as a Manager or Operations Manager within the financial services industry. Proven leadership experience, with the ability to lead, motivate, and develop teams effectively. Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with clients, colleagues, and stakeholders. Excellent problem-solving skills, with the ability to analyse situations, identify solutions, and implement effective resolutions. Sound knowledge of financial services as a whole. Demonstrated ability to thrive in a fast-paced, dynamic environment, with a passion for driving results and achieving goals. Commitment to upholding the highest standards of integrity, professionalism, and ethical conduct. Why Apply: Opportunity to join a rapidly growing company at an exciting stage of expansion. Competitive salary and benefits package, including bonuses and opportunities for career advancement. Dynamic and collaborative work environment, where innovation and creativity are encouraged and valued. Supportive leadership team committed to your success and professional development. Opportunity to make a meaningful impact and contribute to the financial well-being of clients. If you are a driven and experienced Client Service Manager looking to take the next step in your career and join a growing company with numerous opportunities for advancement, we want to hear from you!
Join an innovative, forward-thinking, and highly successful financial planning company at an exciting stage of expansion. Our client is dedicated to providing an exceptional service to their clients, driven by a commitment to excellence and a passion for financial well-being. As our client continues to grow, they are seeking to recruit an experienced Client Service Manager to join their team who will contribute to their continued success. Position: Client Service Manager Location: Bath - Hybrid working - requirement to travel to other offices when needed Reporting to: Head of Client Services Responsibilities: As the Client Service Manager, you will play a pivotal role in leading and managing a team of approximately 10 staff members, including 2 team leaders. Your responsibilities will include: Directly reporting to the Head of Client Services and collaborating closely with other department heads to ensure seamless operations. Overseeing the day-to-day activities of the client services team, ensuring exceptional service delivery and client satisfaction. Providing leadership, guidance, and mentorship to team members to foster a culture of continuous improvement and professional development. Developing and implementing strategies to optimise team performance, efficiency, and effectiveness. Identifying and addressing client service issues in a timely and proactive manner, ensuring resolution and client retention. Monitoring key performance indicators (KPIs) and metrics to track team performance and identify areas for improvement. Contributing to the development and enhancement of client service processes, policies, and procedures. Work closely with Group Compliance to ensure FCA guidance is followed and outcomes are fully compliant with FCA regulations. Requirements: Previous experience working in a similar role as a Manager or Operations Manager within the financial services industry. Proven leadership experience, with the ability to lead, motivate, and develop teams effectively. Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with clients, colleagues, and stakeholders. Excellent problem-solving skills, with the ability to analyse situations, identify solutions, and implement effective resolutions. Sound knowledge of financial services as a whole. Demonstrated ability to thrive in a fast-paced, dynamic environment, with a passion for driving results and achieving goals. Commitment to upholding the highest standards of integrity, professionalism, and ethical conduct. Why Apply: Opportunity to join a rapidly growing company at an exciting stage of expansion. Competitive salary and benefits package, including bonuses and opportunities for career advancement. Dynamic and collaborative work environment, where innovation and creativity are encouraged and valued. Supportive leadership team committed to your success and professional development. Opportunity to make a meaningful impact and contribute to the financial well-being of clients. If you are a driven and experienced Client Service Manager looking to take the next step in your career and join a growing company with numerous opportunities for advancement, we want to hear from you!
Reed Financial Services are representing a forward thinking and growing wealth management business. who are committed to providing the very best financial advice through their top-quality teams. They currently have a brand-new opportunity for a Client Services Manager to join either of their offices in Bath or Cheltenham due to expansion. The role will be hybrid with 2 days a week in the office however travel to all 4 sites will be required on occasions. Purpose of the role To lead teams within the business in a way that supports delivery of service excellence and operational efficiency. To work with Head of Client Service, other Client Service Managers, and Commercial leaders to ensure an excellent client experience and seamless team working between the groups. Duties Accountable for leading teams with a focus on excellent client service delivery in a way which embraces our company values and ways of working. Leadership of client service teams, ensuring line of sight through team goals, action plans and individual objectives aligned our client service goals and company strategy. Coach individuals to achieve high performance; support with Training and Personal Development Plans to maximise potential and inspire top talent. Responsible for reviewing team and individual performance against company measures and targets and providing regular updates to the Head of Client Service. Responsible for team training and development, ensuring there are suitable frameworks in place and resources are available from new starters through to experienced team members. Accountable for ensuring that processes and ways of working are regularly reviewed for effectiveness, working with the wider Client Service and Commercial leadership team to improve the way we work with a focus on client service. Ensure best practice determined and shared to achieve consistency across our ways of working and throughout our operational processes. Undertake or support projects relating to the role or team as necessary. Play an active role in relationship management with external parties i.e. Providers and Introducers in line with our ways of working. Responsible for effective resource planning, using management information in line with agreed SLAs. Ensuring Absence management, analysis of role responsibilities and skills and forecasting are carried out. Responsible for the delivery of service to clients across all teams, including the delivery against our service measures in line with our company goals. Responsible for the delivery of and reporting on controls within the teams, including accuracy, quality, and timeliness of processing. Responsible for recruitment, selection and embedding new support team members through acquisition or recruitment, development of frameworks to improve capability, career progression and talent retention. Work Experience: Demonstrable leadership and management experience in Financial Services. Demonstrable evidence of meeting the expectations and requirements of internal and external customers. Experience of using management information to review trends, management performance and make recommendations. Previous experience of successfully leading organisational change. Professional with proven strong client focus approach to work and building / maintaining client relationships. Strong middle and back office experience.
The primary purpose of the role is to deliver an excellent customer service and experience for both the Company and its customers by working in our Client Services team. You will assist the Client Services Team Leader to provide our services to our clients and also assist our agents in the field. The role is located in our Romford office and involves working with a growing team that works across a range of working times to deliver the full range of services we provide. In addition, there is a requirement to deliver both Management and Client led KPI's to ensure we achieve targets set for the business across a range of activities. Key Relationships Internal Head of Office Operations Client Services Team Leader Court & Warrant Team Customer Contact Team Quality Assurance Team Field Agents External Our Clients Suppliers / Third Party Contractors Skills and Experience Must be organised and follow protocols to deliver a high and consistence service. Must be adaptable, flexible, and react positively to change. Good work ethic with the ability to work within defined timescales. Be approachable and motivated. Be able to work in a team environment and be able to multitask. Be able to plan and efficiently manage own workload. Be proficient in Microsoft Office, and able to adapt to custom built CRM systems. Preferably have experience in an office-based team. Preferably have experience in the utility industry. Preferably have experience in the debt resolution and collections process. Key Responsibilities and Duties Complete team workloads including but not limited to the following: Import and export of client files onto our CRM system, Utility Manager. Produce and send required reports on a daily, weekly, and monthly basis. Review and quality check our field agents results prior to exporting them to our clients. Answer queries from our field agents, clients, and third-party suppliers such as locksmiths, dog handlers and engineers. Keeping field agents informed of relevant information including stops and goes at the Warrant stage. Answer incoming calls from our field agents to record the outcomes of warrant days on our CRM system, Utility Manager. Cover team workloads to a sufficient level during staff absence to ensure our clients receive a consistent service. Communicate with our clients, field agents, and third-party suppliers directly. You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check.