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Job Description We're looking for a Customer Service Advisor to support our fantastic Lettings teams in Torquay and Paignton. As our Customer Service Advisor you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing environment. You will also have the opportunity to progress into a Lettings Negotiator What's in it for you as our customer service advisor? Industry leading training and development Demonstrable career ladder Opportunities for progression Supportive, rewarding and fun environment Team incentives Understanding of operations within an estate agency business Key responsibilities of a customer service advisor. The main purpose of your role is to support the lettings team within the office with administrative duties. This will involve being the first point of contact for customer enquiries both in branch and over the phone and ensuring clients are kept informed through the lettings process. Skills and experience required to be a successful customer service advisor Preferably experience with handling incoming and outgoing calls in volume Customer focussed and comfortable in a client facing role Resilient, positive, numerateand detail oriented Organisedand able to prioritise workload in a faced paced environment Keen interest in learning and keeping up to date with industry changes Excellent verbal and written communication skills IT literate(MS Office, internet, email systems) Established over 65 years ago, Miller Countrywide is one of the largest and best-known residential estate agencies in the South West of England. We deal with all aspects of the property market, whether you are buying, selling, renting or letting, from land and new homes, to property management. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. EACW03932
Site Manager Newton Abbot An opportunity has arisen to join a well-established and reputable contractor as a Site Manager on a permanent basis. This contractor's type of works includes commercial new build, extensions, refurbishments and maintenance with projects valuing up to £4m! Responsibilities: Liaising with clients and reporting progress Supervising contracted construction workers Meeting and managing subcontractors Making safety inspections and ensuring construction and site safety Checking and preparing site reports, designs and drawings Maintaining quality control checks Motivating the workforce throughout the project Day to day problem solving Using specialist construction management computer applications Ensure compliance and Health and Safety Regulations are in place and met at all times Requirements: Trade background desirable SMSTS First Aid at Work CSCS Card UK driving licence If you would like to discuss, please do call RGB Recruitment and ask for Nicky Harris.
About the team We are looking for self-motivated individuals who are looking to work in a friendly, supportive, team orientated and customer driven environment. We are a home insurance group who pride ourselves in delivering great results through a combination of hard work, collaboration and dedication. Working for Brightside is all about making a difference. A difference for our customers and for our business. It's about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work. About the role You will take inbound calls from our customers helping them with queries about their existing policies. You'll guide customers through the process to make a change to their existing policy; whether it's a name or address change, or something more complex. Using your product knowledge and customer service skills you'll resolve and offer solutions Building rapport and understanding each customer's requirements You will also be required to support customers who are unable to complete our online journey You will make outbound calls to our customers to confirm policies are correct You will be responsible for managing team diaries and inboxes. Contacting customers regarding missed payments or debt and supporting with financial difficulties and exploring all options Supporting customers in following the claims process Supporting customers with the cancellation of their policies About you It goes without saying that you will be at your best when you are helping customers by delivering exceptional service. Ideally you will have experience of working in a fast-paced environment with a focus on performance and putting the customer first. You will: Be a strong communicator with the ability to adapt your style to each customer. Be energetic and have a positive approach to problem solving. You will need to be able to understand customer's needs effectively showing ownership, empathy, and resolution. Strong verbal communication skills are a must with the ability to adapt your style when needed. It is important that you are self-motivated, driven and resilient in order meet and exceed your performance targets and KPIs. Working Hours The full-time working hours are 37.5 hours per week. We'll need you to be available Monday to Friday 9am- 6pm (shift pattern is 9am-5pm OR 10am-6pm). Typically, if you are opting for full time hours you'll work a 7.5 hour shift with an unpaid lunch break and then one in three Saturdays between 9am-1pm (when you work a Saturday you'll get the time off in lieu). Training: Training will be held in a local hotel full time for the first 3 weeks and then the role will be mostly remote with Hub days booked in at least once a month. Working From Home You will need a broadband upload and download speed of at least 5 mbps. If you're not sure what your internet speed is you can check it by googling' internet speed test and select the Run Speed Test' button. What's in it for you? You can expect to receive full training and the support until you're fully competent in the role. Your training will be remote based and some on the job at every stage of the training we'll make sure you're happy and confident with what you've learnt. We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training we will provide valuable in-role development, you'll also have opportunity to attain accredited industry qualifications.?