As a Key Account Manager, you will be responsible for retention and development (growth) of existing customer portfolio (circa 15/20 accounts) by delivering exceptional levels of customer service, this includes engaging with a wide range of internal stakeholders.
You will implement strategic campaigns to improve service and grow business revenue for your portfolio and achievement of the core KPI's set out below
You will be expected to create and building a rolling 12-month customer management strategy that ensures the pro-active management of both the commercial and service elements throughout the life of the contractual term.
The Digital Account Manager will drive digitalisation through all client activity to support Wyatt in accelerating Brand & Business Value Creation, and support the Cluster's Account Directors in driving account growth through the development and delivery of digital services (to increase share of wallet with existing clients),
Walker and Sloan are proud to be working with a well known Marketing Agency in Birmingham as they are keen to bring on a Digital Account Manager to the team on a full time basis.
Cross section of Principal responsibilities
Identify opportunities to create agency differentiation by continuously monitoring the Social Media landscape.
Support your Client Services team with all the administration & campaign co-ordination duties associated with keeping their clients delighted.
Booking multiple mailing campaigns onto their Tharstern MIS system, dealing with many daily queries & tasks, keeping Salesforce & Tharstern accurate and any other ad-hoc duties required by your Account Director / team.
Including, but not limited to, quoting Clients (within 2 hours whenever possible) & following up on quotations to seek the order.
Among our distinguished brands, Parasol stands out as a premier provider within the industry, offering first-class service to the Agile Workforce, including freelancers and contractors.
With 20 years of experience as a leading umbrella payroll provider, Parasol has built an award winning reputation in the market.
At Caroola, we are a leading group of brands specializing in umbrella payroll, CIS, accountancy, and tax services.
SF are working with a dynamic and fast growing financial services business in Birmingham City Centre, who are looking for a hands on Credit/collections professional to join and lead the team.
Our client is committed to helping UK businesses realise their full potential.
Since establishing themselves just 8 years ago, they have already funded thousands of businesses with investment in cutting edge technology.