Our professional and corporate client is recruiting for a Customer Liaison Officer (customer services) to provide essential administrative support from initial customer enquiry to maintenance at a pace, quality and cost which meets customer expectations and business objectives.
Benefits include: 25 days holiday, hybrid working, private healthcare and health cash plan plus much more!
As a Customer Liaison Officer (customer services), you will
Our role is to enable FENSA registered business to self-certify Building Regulations compliant installation without the need for a separate assessment from Building Control.
FENSA was established in 2002 as a Competent Person Scheme (CPS) in response to Building Regulations for double glazing companies in England and Wales.
As the market leader, FENSA is the largest and longest established Competent Person Scheme within the replacement window and door industry.
We are seeking a dedicated Customer Relations Coordinator to join our Membership & Customer Relations team.
Reporting directly to the Group Head of Membership & Customer Relations, the successful candidate will be responsible for administering and resolving customer complaints against GGF members efficiently and effectively.
This role involves acting as an intermediary between customers and GGF Members, ensuring fair and satisfactory resolutions to complaints while upholding the organisation's standards of service.