Responsible for managing the Customer Resolution & Information Team to ensure that statutory and organisational requirements are met in relation to dealing with and responding to complaints, Freedom of Information (FOI) requests, Subject Access Requests (SAR) and enquiries made by Local Councillors and Members of Parliament in relation to Children's Services at Wirral Council.
Responsible for developing reporting systems for complaints/information requests, for analysing trends and patterns and translating this into outcome focussed action plans.
CUSTOMER SERVICE ADVISOR (SEASONAL) / LIVERPOOL / £22,308 PER ANNUM PRO RATA / START DATE OF 17th SEPTEMBER.
The role of a Customer Service Advisor is extremely demanding, varied and provides a good opportunity for the right candidate to join a committed, focused, and hardworking team.
If you are looking for an exciting new challenge as a Customer Service Advisor, then this is the perfect opportunity for the right candidate to join a committed, focused, and hardworking team.
Ensure compliance with legal, organisational and multi-agency requirements, carrying a caseload and working independently with or on behalf of children, young people and their families to meet their social care needs, in order to improve their wellbeing and promote their independence.
MAIN DUTIES AND RESPONSIBILITIES
Provide professional information, assessment and support to enable children, young people and.
Ensure through the provision of services that children are safe and achieving good outcomes.
Successful candidates will play a key role in providing exceptional customer service for our client's customers across all communication channels, including telephone, email, WhatsApp, and social media.
This position involves managing bookings, answering customer queries, processing refunds, handling disruptions, and communicating important information to passengers.
We have some brand new and fantastic opportunities with a leading Airline as they recruit for a number of Customer Engagement Representatives to join their home-based team, on an initial 6-month contract basis.
Dedicated Consultant - One point of contact throughout.
General
We're currently working on a fantastic Locum Social Worker opportunity based within an Adult Generic-Neighbourhood Social Work Team in Liverpool, Merseyside and make a meaningful impact in the lives of adults aged 18-65 with mental health conditions, learning disabilities, and physical disabilities.
Are you a Qualified Social Worker with a passion for helping adults?
Posted by Service Care Solutions - Social Work • £18.44/hr
General
Service Care Solutions are looking for a PR and Campaigns Officer to work within the Merseyside Police on a 12-month contract.
Collaborate with Senior Managers in the News and Communications team to develop and implement the annual communications plan aligned with Merseyside Police's strategy.
Job role/responsibilities
To provide a comprehensive multi-disciplinary public relations and external campaigns service to Merseyside Police to ensure the force delivers its strategy, reduces the fear of crime, and increases public confidence in the Force.