To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise.
General
Our client is a leader within the built environment, working on multi-million projects throughout the UK.
Opus People Solutions are recruiting on behalf of Milton Keynes City Council for a Customer Liaison Officer to join the Childrens Social Care department supporting with enquiries in relation to child protection, safeguarding and family support.
Your new companyA reputable Social Housing provider that provides a safe housing community for the residents of Sheffield is looking to add a tenant liaison officer to their team to look after the residents.
Your new roleThe job opportunity offers a wide variety day to day, but duties will include the below.
Liaison and Communication
Coordinate with tenants before, during, and after property installations or maintenance work.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
The role of a supervised contact facilitator is to observe the interaction between parent(s) and child(ren) under the care of the Local Authority, and private proceedings.
As a contact supervisor, you are there to accurately record progress the family are making and to look for evidence of this.
In addition to this, you are also looking at how contact is working in line with the Every Child Matters Agenda and this evidence needs to be compiled in a factual observation based report.
RS Components in Corby is seeking Contact Centre Representatives to join their thriving Customer Interaction Department.
Are you skilled in customer service and looking for an exciting opportunity to join a dynamic team?
This position offers a temporary ongoing role with the potential for permanent placement for the right candidate paying an initial salary of £11.50 an hour and time and half/double time available for overtime.
Provide a consultative/supervisory service to a staff team operating within a multi-agency environment to provide professional expertise, skills and advice to enable a safe, effective and high quality service to disabled children and young people that meets agreed existing and new policies and practices.
Manage a complex caseload of disabled children and young people aged 0-25 to assess, plan, monitor and review the support/personal assistance needs of service users, working in a person-centred way to ensure that resources are utilised effectively to safeguard and promote the welfare of disabled children and young people.
The post holder should be working in line with the Social Care Capability Framework.
Bury Council are looking for a Customer Contact Advisor to provide a comprehensive, efficient, effective, responsive enquiry and advice service to customers.
General
We have a fantastic opportunity for a Customer Contact Advisor at Bury Council.
This is a full-time temporary role for the next 6 months, with the possibility of extension.