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Key Client Development Executive at a leading specialist law firm. Hybrid working, London or Manchester based. Competitive Salary This leading specialist law firm are looking for a key client development executive to support two BD Managers on key client initiatives. This is an exciting opportunity to join the firm as there will be the opportunity to work on some very exciting projects. Key duties of the role will include: Support the client development managers to proactively track industry news and spot opportunities. Analyse client information to support business development plans. Collaborate with the client development systems manager in developing and promoting reports. Support internal communication activities around best practices and key client announcements. This role will suit someone who has account management experience or have come from a business development background within professional services. The team will also consider an experienced assistant stepping up. You would need to have a background law and you must be an excellent communicator as you will have to deal with stakeholders.
Job Title: Client Services Manager Job Overview We are a bespoke electronic security provider working predominantly in central London and are looking for a dynamic and commercially strong operator with an entrepreneurial spirit. You must have an enquiring mind and a huge amount of common sense to fit into our family run business. As a Client Services Manager, you will be responsible for overseeing and managing all aspects of client relationships, ensuring satisfaction, retention, and growth. You will act as one of the main points of contact between the company and its clients, advocating for client needs within the organization and ensuring that client expectations are met or exceeded. Responsibilities: 1. Client Relationship Management: Develop and maintain strong, long-lasting relationships with clients. Act as one of the primary points of contact for client inquiries, requests, and escalations. Understand clients' needs and objectives and communicate them effectively to internal teams. Regularly check in with clients to assess satisfaction and identify opportunities for improvement. 2. Service & Help desk: Working with our Client Service Co-ordinator, you will be managing our ticketing system on the relevant CRM, ensuring all client tickets are acknowledged within SLA and engineers are co-ordinated to attend where necessary. Ensure all call are answered professionally. Ordering equipment for remedial works. Managing Planned Preventative Maintenance visits with our clients. Providing quotes as and when required. Performance of handovers to and from our control room in the morning and afternoons. 3. Opem external & internal stakeholder management: Management and overseeing of a well-established control room that monitors all our client security systems. Managing all our 3rd party contractors where required including a guarding contract that we manage for one of our largest clients. Working with the Managing Director on several of our client accounts and attending meetings and taking minutes where required. 4. Client Communication: Communicate proactively with clients to provide updates on projects, address concerns, and gather feedback. Serve as a liaison between clients and internal teams, ensuring clear and effective communication on both sides. Prepare and deliver regular reports and presentations to clients on project status, performance metrics, and strategic recommendations. 5. Client Retention and Growth: Identify opportunities to expand services or upsell additional products to existing clients. Develop strategies to increase client retention and loyalty. Collaborate with sales and marketing teams to generate leads and acquire new clients. Qualifications: Must have at least 5 years' experience in a similar role Proven experience in client services, account management, or a related role. Excellent communication and interpersonal skills. Strong project management skills, with the ability to multitask and prioritize. Analytical mindset with the ability to interpret data and make strategic recommendations. Knowledge of the industry or market served by the company would be an advantage. Proficiency in CRM software and Microsoft Office Suite. Skills: Exceptional customer service skills. Strong negotiation and conflict resolution abilities. Detail-oriented with excellent organizational skills. Ability to work independently and collaboratively in a team environment. Adaptability and flexibility to navigate changing client needs and priorities. Leadership qualities with the ability to inspire and motivate team members. Conclusion: The role of a Client Services Manager is pivotal in maintaining positive client relationships, driving client satisfaction, and contributing to the overall success and growth of the company. A successful candidate for this role will possess a combination of strong interpersonal skills, strategic thinking, and a customer-centric mindset.
Join a leading investment management business at the forefront of innovation and growth. Our client is a renowned name in the industry who specialise in empowering investors to achieve their financial goals through cutting-edge platforms and tailored investment solutions. This position will lead new business development with an agreed panel of intermediary accounts, across investment solutions, DFM, retirement solution & platform sales. Position Overview: We are seeking a dynamic and experienced Business Development Manager to drive the expansion and success of our client. As a key member of the team, you will be responsible for fostering strategic partnerships, identifying new business opportunities, and optimising existing client relationships. Key Responsibilities: Drive new business development initiatives within assigned target accounts in collaboration with the Regional Head. Effectively manage retention efforts and identify upselling opportunities within a designated list of key accounts. Conduct regular, structured meetings with the Regional Head to evaluate progress within the target account panel, assess overall performance, and set strategic priorities. Serve as the primary point of contact for all product inquiries, participating in ongoing product training to maintain comprehensive knowledge of investment solutions, Discretionary Fund Management (DFM), and platform offerings. Manage prospects through the sales pipeline until they are ready to be transferred: Investment Solutions and DFM/Retail Investment Solutions (RIS) opportunities are handed over to the appropriate Relationship Manager (RM) as the lead. Adopt a joint BDM/BDA working model with a shared list of clients where the BDA operates as the daily contact and the BDM lead account manager. Agree an ongoing contact strategy with these clients. Undertake regular client reviews. Work with BDA on retention / increase penetration / cross-sell of existing accounts. To be considered you should have: Previous experience within a similar position (at least 4 years) A thorough understanding of the Financial Services industry Relationship building skills in order to rapidly establish a high level of trust with the clients, both in terms of professional and personal competence and trustworthiness. Demonstrate excellent verbal and presentation skills to articulate the value proposition and relevant information clearly and passionately to clients, whether in one-on-one interactions or larger group settings. Utilise effective questioning and listening techniques to thoroughly understand the perspectives, views, and emotions of prospective and existing clients. Written skills in order to clearly, concisely and convincingly present propositions and relevant information to clients in order to support discussions and agreements made with them. Why apply: Opportunity to play a pivotal role in shaping the future of investment platforms and driving meaningful impact for clients. Competitive compensation package, including base salary, performance-based incentives, and comprehensive benefits. Access to cutting-edge technology, resources, and support to fuel your success and professional development. Package Basic salary - up to £90,000 Bi-Annual Bonus PHI DIS Income Protection Pension - 6% ER or 8% ER / 2% EE 25 days holiday Hybrid working policy