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Role overview ID: 2024-5661 Entity: Vistry Region: Vistry Southern Department: Customer Service Contract Type: Fixed Term Contract - Full Time Job Location: Basingstoke, Hampshire Date Posted: 14.05.2024 We have a fantastic opportunity for a Customer Service Coordinator/Aftercare Coordinator to join our team within Vistry Southern, at our Basingstoke office in Hampshire. As our Customer Service Coordinator, you will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in their new home. Experience in the housebuilding sector is essential. We are pleased to say, this role can accommodate agile working arrangements Let's cut to the chase, what's in it for you... Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits... In return, what we would like from you... Behave in line with our company values Integrity, Caring and Quality Previous experience working within a similar environment Good understanding of Microsoft Office, Excel, Outlook Ability to handle complaints and difficult situations Touch Typing A calm and cheery personality Patience and calmness under pressure A sense of humour Good planning and organisations skills Problem solving and decision making skills A polite, tactful, and assertive attitude Excellent communications skills Good team working skills A commitment to work as required to meet the needs of the business Desirable... 5 GCSE's or equivalent including Maths & English Experience working for a residential house builder ideally within the customer facing environment An understanding of building regulations and legal obligations. A good understanding of written English Grammar More about the Customer Service Coordinator role... To address and respond to customer issues in a prompt and organised way. To deliver an excellent customer service, understanding and empathy to our customers. To liaise with internal departments and form excellent working relationships as part of the larger team. To communicate effectively and regularly with colleagues and management. Issue instructions to Sub-contractors and follow up to ensure prompt resolution. Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period. Keep our database system up to date at all times. Carry out general administrative duties. Work directly with the office manager to ensure our KPI's are in line with company guidelines. Learn and at all times adhere to the company Health and Safety requirements. Finally, let's tell you a bit more about us... We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. #LI-HA1 Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
Project Co-ordinator / Executive Assistant - Fast moving, leading global Executive Search consultancy - Mayfair 12 month FTC Must have a minimum of 5 years EA experience in either Private Equity, Executive Search, Management Consultancy or client centric organisations Fantastic global company offering a superb salary and excellent benefits such as flexi working, generous bonus, pension, healthcare and so much more!! Working in the office 3 days per week Must have solid EA/ Project Coordination experience in a client centric professional services industry, have excellent attention to detail, and a good level of written and spoken English. Working in the office 3 days per week and remote working for the rest of the time. Exceptional opportunity for a well - educated Executive Assistant/Project Coordinator to support 2 driven and highly successful Partners within the Financial Services division. The Executive Assistant / Project Coordinator needs first class written skills as will be expected to create documentation and to proofread on behalf of the Director along with building great relationships with their clients and stakeholders. Looking for someone highly organised, who can think on their feet and stay one step ahead at all times! They require a Project Coordinator / EA with exceptional organisation skills, the ability to work on multiple projects in an extremely pacey environment. Ability to change priorities whilst remaining calm and focussed is essential . Must be able to manage upwards. Must have extremely strong communication and document production skills. Must have super communication and relationship building skills, loads of initiative and pace. The EA / Project Coordinator serves as the strategic partner to the Exec and play a critical role as "the glue" that connects and coordinates the activities of the internal team while balancing the needs and expectations of clients and candidates. There will be extensive client and stakeholder contact, ability to get under the skin of their projects will be essential to the Project Coordinator / EA's success in this role. Key Project Coordinator / EA duties: Oversee the process for each mandate and keep every step of the process on track Proactively manage the team's efforts to ensure they are moving the assignment/project forward Inform the team of any critical updates related to client expectations or candidate pipeline Schedule all business-related meetings, calls and interviews Project Communication & Documentation, manage and own (where appropriate) communication with clients and candidates Create, edit and format all client-facing documents Maintain excellent relationships with firm members, clients, prospects and candidates to achieve highest levels of customer service Serve as the external liaison between the Execs and their clients and their extended team Key skills: Must be proactive problem solver with strong business judgement, detail orientation and interpersonal skills. A university degree from a respected institution is preferred but not essential. Strong A-levels or equivalent will also be considered. MUST have recent experience as an EA / Project Coordinator within Professional services Strong Executive Assistant / Project Coordination experience First class written English skills - experience of document production and proof reading Proven relationship building expertise with a range of high-profile clients. Our client is committed to continually improving the diversity of our workforce through the attraction, retention and development of a diverse range of talented people. They want people to be comfortable bringing their whole self to work and recognise that inclusion brings further opportunities for innovation and creativity. Thank you for applying to this advertisement; we appreciate your interest in this opportunity. All applications are important to us, but due to the high volume of response we receive from our advertisements, we will only be able to contact applicants that we deem suitable for this vacancy.