Posted by Page Personnel Finance • £12/hr to £13/hr
To be the first point of contact for all clients and their employees, providing a service that assists with timely and accurate payments.
Delivering excellent customer service and the required results to support KPI's by maintaining the key responsibilities.
This call centre and customer service type role is to carry out all tasks within SLA time scales, following procedures, ensuring audit trails are maintained and spot checked for compliance.
We are looking for a Customer Service Advisor to join our clients team in Southampton on a temporary basis, with the potential to become a permanent role.
The successful candidate will play a crucial role in maintaining and increasing customer retention levels, providing excellent customer service, and actively promoting membership benefits to current and prospective members.
Day to Day of the role
Retain and renew customers through outbound telephone calls, ensuring members fully understand the benefits of membership.