Client Services plays a key role in the delivery of the HL strategy by unravelling process or service-related issues that could cause clients to be unhappy.
Ensuring that all complaints are addressed within the timescales set down internally and by our regulator.
We solve problems, assess process faults, and work hard to retain our clients by putting things right and rebuilding their trust.
You will be a part of a team responsible for providing innovative mutual fund transfer agency services for millions of shareholder accounts with some of the best-known names in the financial services industry.
A fantastic opportunity has arisen for a number of Transfer Agency Administrators to work within a large multi-national organisation, specialising in Investment Banking.
You will be supporting providing telephone support with account queries, amendments, complaints, applications, and escalating complex complaints and reports of fraud to specialist teams.
We are looking for ambitious and motivated Customer Care Agents to join an energetic team that supports everyday banking customers.
You will be required to work 37.5 hours per week, working shifts across Monday-Friday, between the hours of 08:00-20:00.