Client Services plays a key role in the delivery of the HL strategy by unravelling process or service-related issues that could cause clients to be unhappy.
Ensuring that all complaints are addressed within the timescales set down internally and by our regulator.
We solve problems, assess process faults, and work hard to retain our clients by putting things right and rebuilding their trust.
You will be a part of a team responsible for providing innovative mutual fund transfer agency services for millions of shareholder accounts with some of the best-known names in the financial services industry.
A fantastic opportunity has arisen for a number of Transfer Agency Administrators to work within a large multi-national organisation, specialising in Investment Banking.
The Accounts Payable Manager will manage all facets of the London Accounts Payable function including: approving new vendor documentation, oversight of invoice and expense approval process within Chrome River, and managing vendor payment and expense reimbursement processes.
We are working with this international law firm with nearly 2000 lawyers across 12 offices.
The firm has grown organically over the years to meet the needs of their clients and now have offices in major business centres in Europe, the Middle & Far East and America.
You will be supporting providing telephone support with account queries, amendments, complaints, applications, and escalating complex complaints and reports of fraud to specialist teams.
We are looking for ambitious and motivated Customer Care Agents to join an energetic team that supports everyday banking customers.
You will be required to work 37.5 hours per week, working shifts across Monday-Friday, between the hours of 08:00-20:00.
We are looking for a client support specialist with exceptional customer service acumen and experience to integrate into our clients specialised customer operations team on a fixed-term basis.
Client Support Specialist - Southampton outskirts - Own transport essential - Hybrid position working from home 1-2 days a week - £25,000-£27,000 - 12 month fixed term contract
You will be tasked with delivering unparalleled service across various channels (eBusiness, on-site consignment stock, direct ordering, distribution), effectively managing enquiries, and elevating the customer journey whenever possible.