As Team Leader for the Care Navigation team you will maintain the required level of performance from the team, across both productivity and quality.
If you have experience as a Team Leader within Customer Service, Call Centre or Primary Care this is a role that offers a focused and rewarding environment, with a welcoming and supportive team.
This is a Monday - Friday position, on top of basic salary is a quarterly performance based bonus.
The Clinical Lead will provide supervision, management, leadership and support to the Nursing staff and Care Practitioners and will work closely with the other home managers to ensure that the companies philosophy of care is adhered to while care is delivered in a compassionate and sensitive manner.
Purpose of position: To support the Registered Manager to ensure the service is well-led, striving to be recognised as outstanding by CQC and all people using our service.
We are looking to recruit a Care Team Leader who will join our team.
Striving to provide a positive customer experience, the Care Team Leader will manage and lead the shift, overseeing a committed team of care staff to deliver highquality, personcentered care.
The Care Team Leader will play a crucial role in supporting residentaily activities, ensuring optimum wellbeing, independence, and a positive experience.
Do you have a solid background in leading teams of between 10-15 people, ideally in a busy office or call centre environment?
In your leading role you will play an important role by allocating work within your team, driving performance to meet KPIs and supporting to deliver a high level of customer service.
You will be leading your own team of seasonal workers, who help to ensure the smooth running of a very busy operational period for our client.