Join our team as a 999 Clinical Advisor and play a crucial role in handling patient calls, providing critical advice and support to patients in emergency/non-emergency situations.
This Clinical Advisor position is essential for ensuring timely and effective medical intervention based out of sites in both Crawley and Medway.
We have been engaged on a Customer Service Advisor hire by one of the biggest Private Healthcare organisations in the UK.
This is a full time position that will focus on administration for the hospital as well as ensuring that all customer enquiries are appropriately managed and solved in a first class manner.
The role will also include managing Consultant & Outpatient Appointments, Radiology Appointments, Inpatient, Day-case and Medical and Pre-assessment & Endoscopy bookings.
Posted by Health Case Management Limited (HCML) • £24K/yr to £25K/yr
Our team of Clinical Assistants support our services through regular liaison with patients, customers, and treatment providers, via phone, email, and text message.
About the Role
The role provides exposure to case management processes and incorporates some customer experience support, through dealing with incoming complaints and feedback from patients and/or customers.