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Job Title: Helpdesk Operative Job reference: SF2240516 We are currently recruiting for a Helpdesk Operative based in Manchester to Provide clerical support to the Facilities Maintenance and Compliance Unit with an essential element of customer service - receiving, understanding and communicating customers' requests by telephone or e-mail. Contribute in setting, developing, monitoring and implementing a range of clerical support systems in respect of the Facilities Maintenance and Compliance Unit's activities. Key details / responsibilities Provide clerical support to the Facilities Maintenance and Compliance, to assist them in providing an effective, efficient service to Estates customers To contribute in prioritising resources allocated to the administrative team Maintain detailed records on issues included, but not limited to (general clerical issues, stores and procurement) as instructed Responsible for the clerical issues of the Group, including but not limited to (use of telephone, data inputting, maintaining electronic and manual databases and an electronic work request system, ordering, invoicing, filing, photocopying, distribution of correspondence/documentation/post and hospitality arrangements) Provide specific advice within the area of expertise on a routine basis Use knowledge and experience to apply priorities for all job requests and to implement quick response procedures in urgent situations. To support the Help Desk Supervisor in the training of new operatives. Contribute to the development of a customer focused service, promoting the Directorate of Estates and Facilities by establishing and maintaining working relationships throughout the University. Ensure all activities undertaken are carried out in accordance with the requirements of the University, Directorate of Estates and Facilities Health & Safety policies and procedures, and particularly the Health & Safety at Work Regulations and all subordinate legislation. Essential knowledge, skills/experience: Appropriate vocational qualification to NVQ II in a clerical related discipline and substantial vocational experience An established track record and experience in contributing to administrative systems and processes, with customer service as an essential element Experience of using databases Experience of producing high quality reports and correspondence Must be proficient in:- Use of Microsoft Word Computer literacy is essential Microsoft Excel
Our well established client is seeking a experienced Legal Secretary to provide a high level of assistance and support to their busy Partners and other team members within their Commercial Property department in Manchester. You will also provide remote assistance to the Birmingham team as well as the wider Commercial Property Division as needed. Their national Commercial Property team has presence in all seven of their offices and consists of approximately 100 fee earners and support staff. They are consistently regarded in the Legal 500, with a focus on quality work with reputable clients. They work flexibly and you'll be empowered to work where you do your best work, balancing your individual needs with the need for us to engage as teams and deliver excellent client service. Most of their people choose to work in a hybrid fashion, working from home and attending our offices on occasion. Their offices are in Bristol, Birmingham, Cardiff, London, Manchester, Southampton, and Taunton. Day to day, you'll be successful in this role by: Providing high quality and professional support to the Commercial Property team. The role will require excellent organisational skills, diary management and development of a good knowledge of clients and work carried out. You will be: Monitoring and managing email traffic. Producing documents. Undertaking audio and copy typing. Drafting simple letters and emails. Opening and closing client files. Managing invoicing. Ensuring documents and e-filing are stored correctly. Arranging payments in and out and transfers between accounts. The first point of contact for clients and intermediaries and have regular communication with them (taking messages, assisting with routine queries, arranging meetings etc.), so you should demonstrate professionalism, diplomacy and sensitivity in all your communications. You may also be involved in other administrative/secretarial activities as required, including helping other administrators and secretaries during busy periods, and to cover absences in the division. It is an integral part of this role that you comply with information security and all firm policies and procedures. This role is right for you if: You love being organised and managing a busy and varied workload, we would be keen to hear from you. Previous and up to date experience of working within a similar role in a legal environment is preferable. This role will suit you if you like to prioritise your own workload, work closely to deadlines, can work with minimum supervision and under pressure. You will need to demonstrate from experience that you are exceptionally organised and proactive, used to organising yourself and others, when necessary, that you have a flexible 'can-do' attitude, and the skills to work closely with various stakeholders. You will have excellent spelling and grammar. You will be proficient with the usual Microsoft packages, including Excel and PowerPoint skills and comfortable with learning new databases and other software packages. You will have quick and accurate keyboard skills. You should be able to demonstrate a solid level of academic achievement, with a minimum of 6 GCSE passes at grade C or above (or equivalent), including English and Maths. We expect you to be someone who takes pride in your work and in providing a first class support service, anticipating our lawyers' needs in advance wherever possible, and paying meticulous attention to detail in all of your work. Finally, we are looking for someone who can demonstrate initiative and problem-solving skills and a willingness to go the extra mile, which will help you thrive in this role. This role is a fantastic opportunity for the right candidate to progress their career and enjoy a challenge within a large and continually growing, fast paced team. If you would like to apply please send your CV to Kimberley Peterson as directed