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We are pleased to be supporting our Horley based client who are currently seeking a Customer Support Analyst to join their growing team on a 12 month fixed term contract. This is a fantastic opportunity for someone with strong customer service experience and proficiency in Excel, as you'll be diving into data and spreadsheets regularly. Contract term: 12 months FTC Salary: £22,000 to £24,000 depending on experience Hours: 35 hours per week, Monday to Friday, 9am-5pm Location: Horley Office, with hybrid option available after training (2 days in the office as a minimum) Benefits Include:Pension scheme, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes - health/legal/counselling, award bonus, Simply Health, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more! Interested? Here's more ... As a Customer Support Analyst, you'll play a pivotal role in ensuring the business platform users receive top-tier assistance. You'll be part of a dynamic team, offering technical support and maintaining a reputation for excellent service. Your Responsibilities: Dive deep into our products to become an expert user of our bespoke platforms. Manage the onboarding process for users, ensuring a smooth experience from start to finish. Provide ongoing support and handle user queries, escalating when necessary. Offer training and assistance to help users navigate reports and settings. Continuously identify opportunities for service improvement based on customer feedback. Efficiently manage utility logs and mailbox communications. Analyse monitoring statistics to drive insights and improvements. Required Competencies/Skills: The successful candidate will come with exceptional capabilities of delivering a top-tier, hands-on and positive experiences to their customer base with the ability to present information clearly and with an engaging tone. You will have the ability to spin many plates, be highly organised and manage a high volume of customer support. Our client is open to experience gained, however you must be able to present the ability to offer a first class customer service, along with the want to learn. The role will require you to analyse data and use many an Excel spreadsheet therefore they are looking for an individual who possess the ability to view spreadsheets and graphs and have a sharp numerical aptitude. This is a fantastic opportunity for someone who is keen to do a good days work, whilst working for a leading provider within the utilities Sector. A business renowned for growth and development, as well as amazing training, opportunities within may be available to the successful individual covering this period of leave. APPLY NOW! For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Contract: Permanent Recruitment Partner: Lizzy Parfitt About the roleReporting to the Finance Director IT International, you will be leading the financials of major Pharmaceutical countries remaining within WBA (Germany, Mexico, Thailand), integration and transformational programmes in the German market and Global Sourcing. You will also be responsible for the FP&A activities for IT International and lead the reporting and consolidation of IT costs (capex and opex) for all international, delivering CIO performance deckThe main responsibilities are to provide strong commercial challenge to enable successful delivery of a business critical programmes, to embed strong financial governance and to deliver accurate and insightful cost reporting. You will lead the planning processes for IT International for 3YP and Budgets.What you'll need to have Senior Executive stakeholder management and ability to navigate and deliver work through various teams and geographies. Ability to build strong relationships and networks across the organisationProficient in Excel and excellent PowerPoint skills.Previous experience of management reporting, budgeting and forecasting a significant advantageAbility to work day to day in a challenging, fast-paced, goal-focussed organisation.Previous experience with the relevant finance systems (SAP, TM1, PA)Understanding of project management principles, documentation, project quality standards and relevant reporting requirementsTeam management experience. It would be great if you also have Ideally, some exposure to IT or IT Projects, Finance project managementPrevious experience of management reporting, budgeting, and forecasting a significant advantageGerman speaking is an advantage Our benefits Boots Retirement Savings PlanDiscretionary annual bonusGenerous employee discountsEnhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a childFlexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better. What's next If your application is successful, our recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.#LI-Onsite
The hourly rate for this role is £12.69 and up to £14.05 across selected locations within London.The importance of your role. Fantastic customer care is at the heart of everything we do, and as a Relief Pharmacy Dispenser you'll be part of helping customers and patients feel good. It's everything from the clear advice and care you offer them, to the wide ranges of services we provide.This is a great opportunity to develop your pharmacy career and make a difference to the lives of our patients. How will you do it? With different types of pharmacies all over the UK, we're giving patients the very best care and attention with the services we offer. You will be providing healthy lifestyle advice and health services to our patients across a number of store locations. You'll do this through great conversations as well as delivering the technical aspects of supplying medicines.This is often a fast paced environment, and you will interact with many different people, and will be a core member of the pharmacy and healthcare team. What you'll be doing day to day. It's all about providing health advice through focussed conversations with our patients, whilst giving clear and accurate answers and advice. Your duties will include: Tailoring conversations with every customer to ensure they leave your pharmacy feeling informed and confident about their healthcare needs.Delivering the technical aspects of the dispensary whilst ensuring the safe supply of medicines e.g. ordering medicines, labelling, dispensing, endorsing and collection of prescriptions.Complying with legal and professional requirements and accepted guidance on professional practice in Boots.Seeking opportunities to engage with GPs and practice teams to promote services and items.Delivering efficient dispensary operations and ensuring dispensing losses are minimised. What you'll need to have. We're offering you an exciting career opportunity and a chance to continue your professional journey. You will need to have an NVQ Level 2 in Pharmacy Services to join us.But it isn't just about experience or knowledge, we're looking for people with a genuine passion for customer care, and who will be ambassadors for healthcare in our stores.You will have the ability to build strong relationships with patients and your team, and will be able to understand individual customer needs and tailor your support and advice appropriately.To work across our pharmacy and healthcare area you also need to have a Medicines Counter Assistant (NVQ2) qualification or equivalent. However, if you have not previously completed this, we'll support your development to complete this training when you start with us.If you are interested in further developing your professional career, we can support you towards achieving both competency and knowledge based NVQ Level 3 (QCF) qualification in Pharmacy Services to become eligible to register with the GPHC as a Pharmacy Technician. This could then lead to an Accuracy Checking Pharmacy Technician (ACPT) role. As you continue to develop your healthcare knowledge through these qualifications and roles, your pay and benefits will reflect this.Excitingly, this is just one of several routes your career could take you within Boots! Our Diversity and Inclusion commitment. Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance.This role is subject to a DBS/PVG check in certain locations. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. You will have the opportunity to discuss the matter with us before we make a decision. Our Benefits. We have a great range of benefits that go beyond salary and offer flexibility to suit you: Competitive holiday allowance (with the option to buy more days)Boots Retirement Savings Plan pension schemeDiscretionary annual bonus schemeEnhanced Maternity / Paternity / Adoption leave pay£100 gift card for colleagues expecting/adopting a babyFlexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only)Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a weekGenerous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare)Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only)Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship. All rewards and benefits are subject to change and eligibility.[#video# https://youtu.be/qqWXIBCy7Y?sisC1ZJN9qILDSv7wo{#400,300#}#/video#]
About the opportunityThis is a fantastic opportunity to join a business that puts the customer at the heart of all our decisions and excels in delivering the best experience possible for our customers and colleagues. You'll join a culture where everyone is passionate about their role and together these elements will play a big part in making us the leading High Street Opticians. We are committed to providing a high standard of care to our customers, recommending products to aid their health and lifestyle.Important responsibilities include Build great relationships with customers by listening and understanding their needsHelp our customers find the perfect products tailored to their lifestyle and requirements.Order and dispensing of glasses and contact lensesProviding aftersales support through repairs and adjustmentsWork together as part of a teamRelevant operational and administrative tasks associated with the running of a storeSupport other colleagues within the stores to develop their knowledge About youYou love working with people and enjoy working as part of a team, after all our people are at the heart of all that we do. You build relationships with customers naturally, welcoming them into our store with a big smile. You will help our customers find their perfect eye wear products through choosing and dispensing of glasses, contact lenses and other associated products. You are passionate and enthusiastic about delivering fantastic customer service and leaving a positive long-lasting impression. You will enjoy learning about new products and already understanding and keeping up to date with brands and technical and regulatory aspects of the role. It's also a fantastic opportunity to add to your own development. Previous Optical experience is important for this role, and you'll receive ongoing training to help develop your knowledge and if you want to progress in your career, we have numerous opportunities to develop further.Our Benefits Great compensation package and plus discretionary bonus schemePension schemeOne of the best staff discounts in the UK22 days holiday plus bank holidays with opportunity to purchase moreAdditional flexible benefits that allow you to create a package that best suits your individual needs including cycle to work vouchers, discounted gym membership, cinema and restaurant discounts, and much more.Excellent opportunities to develop and career opportunities across Boots Opticians, Retail and Pharmacy. Why Boots?Boots Opticians is one of the leading optical chains in the UK. Our purpose is to help everyone see what's possible, so we're looking for people who go the extra mile to change things for the better for our customers and our team members. Bring your skills to a business that offers genuine career progression thanks to diversity of stores and roles and expect to be supported and developed.Our Diversity and Inclusion commitmentDiversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance.What's next?Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.