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Hours: Full time, 40 hours per week to include weekends. Hourly Rate: £12.20 per hour plus weekend enhancement where applicable. Key Results Summary responsibilities Delivery of a holistic, person-centred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences. Collaborating with other teams to achieve this. Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust's policies and procedures. Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting. Meet residents' unique needs and collaborate with colleagues across the care home teams. Ensure lounge areas (where applicable) are ready for use as a coffee and bar venue for residents and their visitors. Skills and experience Communication Write notes and messages - numeracy, literacy and verbal skills. Communicate with people with differing communication needs. Encourage and influence. Understand and follow instructions and procedures. Strong customer service skills. Mixed methods and mediums of communication. Thinking Style Analyses and evaluates given information. Adapts style and approach appropriate to situation or task. Structures tasks/activities. Pre-empts issues and trouble-shoots. Refers appropriate decisions to line manager. Challenge, or suggest new ways of working, to promote the efficiency of the unit or team. Well-being and Values Aware of cultural and individual differences in all interactions and service areas. Demonstrate interest, care and attention. Create a positive impression. Understand and respond to the needs of older people and people with dementia (including willingness and motivation to learn). Collaborate with residents and relatives (where appropriate), tailoring service to meet individual needs. Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being. Contribute to maintaining a safe and secure environment - reporting faults, repairs or hazards through appropriate channels. Working with others Works effectively as part of a team. Build relationships of trust with others (team, residents and their family & friends). Potential exposure to challenging, physical or emotional situations. Other Skills & Qualifications Essential Confident with IT and using standard office programs including word, outlook/email, system folders etc Understanding of basic food preparation and cleaning techniques An understanding and appreciation of older people in a care setting and the issues that may affect them Knowledge of basic health and safety rules Knowledge of customer service principles Desirable Level 1 or 2 in Food Hygiene (or equivalent) Level 2 in Healthcare Cleaning (or equivalent) General level of education (GCSE or equivalent) Familiar with Microsoft 365 and video call programs such as Facetime, Zoom etc Working experience in a care setting Knowledge of safe moving and handling techniques Additional information Duties must be carried out in compliance with St Monica Trust's Equality, Diversity and Inclusion Policy. This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out. This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application. The role As a Resident Support Assistant (RSA), you will have the important role of helping to support and improve our residents' experience within our care homes, which involves catering and housekeeping work, such as preparing and serving food and drink, as well as cleaning rooms and communal areas. Training and development In this role you will get all the training and support you need. For those wishing to progress their career and skills further, this is a great entry-level position that will open doors to a career in care or nursing.
Housekeeping Supervisor - Bristol (Wraxall) Location: Bristol - Charlton Farm Contract Type: Permanent Hours: 32 to 37 hours (4/5 days) per week Salary: £25,047 - £27,051 fte per annum plus an additional £6.24 per hour for weekend and bank holiday shifts. Join our team for a rewarding career 98% of staff agree that they are proud to work for CHSW. Please note: We may close this vacancy early if sufficient suitable applications are received; therefore, we recommend you apply early. Join us at Charlton Farm, part of Children's Hospice South West (CHSW). You'll oversee a small, friendly, and supportive team, maintaining high standards in a beautiful environment that cares for children and their families. To help support our work to create moments that matter. About Us Children's Hospice South West, (CHSW) is a successful registered charity dedicated to the provision of hospice care for children with life limiting conditions and their families from the South West. Our work is rooted in compassion and our team is driven by a shared commitment to making the most of short and precious lives. Where you will be working Charlton Farm is situated in beautiful surroundings in Wraxall, at the edge of Bristol. Set in imaginative restorations of listed farm and farm buildings, the hospice has a homely feel and yet provides stunning and spacious accommodation for the whole family, making the most of short and precious lives. The Role Working as part of a friendly and professional team, you will oversee and undertake the delivery of a comprehensive and effective cleaning schedule at the beautiful, Charlton Farm near Bristol. This includes the cleaning of the main house and offices including preparation of children's and family rooms and all main communal areas and bathrooms. The Housekeeping team are also responsible for overseeing the laundering of bed linen and clothes, ironing, stocking up of linen cupboards. Responsibilities include: Assigning tasks to the housekeeping staff and monitoring their performance Housekeeping team rota management Inspecting the areas of housekeeping and addressing any complaints or issues Issuing and keeping inventories of cleaning supplies and equipment Informing the Operations Lead about any furniture or equipment that needs replacement or repair Recruiting, training, and motivating new housekeeping employees Producing a robust and effective cleaning schedule The Successful Candidate As an enthusiastic and experienced housekeeping/cleaning supervisor, you have an eye for detail and take pride in delivering high standards. Excellent customer service and communication skills are essential as is the ability to adapt to the needs of the families and service. Good knowledge of health and safety in the workplace is also essential to ensure we maintain a safe and welcoming environment for families and staff. an awareness of health and safety in the workplace. What we offer We value our staff and offer an excellent working environment with an enthusiastic and committed team, you will also benefit from: 33 days (plus bank holidays) holiday entitlement, which increases with service enhanced sick pay scheme?rising up?to 6 months full and 6 months half pay enhancements for working weekends and bank holidays personal pension scheme with 7% employer contribution family friendly policies, with enhanced maternity/adoption pay occupational health, wellbeing and counselling services and employee assistance programme group life insurance scheme training and development opportunities environmental and green agenda a supportive and inclusive environment a chance to make a real difference How to Apply Please apply by clicking on the link before the closing date. Please visit our website to find out more, use our email to contact one of our HR team today, or to set up an informal chat about the role - we would love to hear from you! Closing Date: 10th May 2024 Anticipated Interviews: w/c 20th May 2024 CHSW is committed to safeguarding and promoting the welfare of children and young people and all employees must obtain an enhanced DBS disclosure. Charity Registration Number: 1003314. Why Work For Us? This fantastic opportunity will give you the chance to explore the wonders of the South West, whether you are already located here, you are a returner or looking for a different way of life; the South West offers a high quality of life and great leisure opportunities. These environmental attractions are matched by the excellent reputation of the highly successful Children's Hospice South West (CHSW) as an organisation and local employer. You may also have experience in the following: Domestic Team Leader, Housekeeping Assistant, Housekeeper, Housekeeping, Cleaner, Cleaning Assistant, Cleaning Operative, Hospitality Assistant, Cleaning Supervisor, Cleaning Manager. etc. REF-213676