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Your new company A high growth insurance business is seeking a Customer Service Advisor to join their team in Egham. A well established organisation which has gone from strength to strength in the past 2 years, this is a great opportunity for someone looking for a fun and friendly work environment. The business also tries to promote within, where possible and, due to growth, there are plenty of opportunities for progression within the organisation. Your new role You'll be the first point of contact for all inbound queries, building customer relationships using empathy and probing techniques. Key duties include: Handling inbound calls, first point of contact for policy holders Predominantly a phone-based role (50-60 calls/day), covering 20 insurance providers Updating customer information on database (address, phone number etc) Renewals/extensions/policy changes Taking claim information and passing to the correct team to process Identifying fraud indicators What you'll need to succeed You'll have strong written and verbal communication skills, a good working knowledge of MS Office and the ability to pick up new software. You'll have previous customer service experience (not necessarily in insurance) and enjoy being on the phone, talking to customers and delivering an exceptional service to those that they speak to. You'll have the ability to pick up insurance terminology, although full training will be given. What you'll get in return You'll receive an annual salary of £25k, working 37.5 hours Mon-Fri 9am-5.30pm. Hybrid working is available (2 days/week in the office after training). free parking is available on site. Benefits also include NEST pension scheme, 29 days holiday (inc bank), free fruit provided in the office and a quarterly massage. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We are looking for an experienced administrator to support the repair works. You will have experience of managing multiple workflows, strong organisational and communication skills. Ability to investigate problems and understand technical information. Process orders, provide coasting quotations, liaise with customer and engineers. You will be part of a wider team responsible for the end-to-end repair process. The company is a leading global manufacturing company, offering full training, hybrid working, full benefits package and a 37.5 hr working week, pension, Contributory pension, Free office parking EV charging available, well-being service and Modern office and facilities. Great company culture truly values their staff with very high staff retention. Job role: Assist to Prepare Repair Quotations. Process received POs; issue order acknowledgement Order parts as required; log stock into Protean and receipt parts on delivery Assist to request labour from Service Co-ordinator and ensure works completed promptly; keep customers informed of progress and on completion Assist to ensure completed jobs are closed, ready for invoicing Provide cover for Service Co-ordinator when required Requirements Ability to communicate with mobile engineers to understand what is required Work from own initiative with minimum supervision Attention to detail Ability to work to deadlines under pressure to make sure customers receive quotations promptly and works are planned efficiently. Communicate precisely both in writing and verbally, with team members and customers Work as a team member within a modern office; and with a team of remote engineers UK wide. Competent in the daily use of Microsoft Office/Teams. Communicate with customers etc.