Join our Clients award-winning Supporter Operations team as a Customer Services/Administrator on a 12-week temporary contract!
Are you passionate about delivering exceptional customer service and want to work for a leading international charity?
About the Role
You'll be the friendly face and voice of our charity, engaging with supporters across multiple channels, including telephone, email, live chat, social media, and post.
Handling customer complaints regarding portfolio of products in a timely and efficient manner.
General
As a Quality Complaints Handler, you will be at the forefront of ensuring that products meet the highest standards by managing and resolving customer concerns with care and precision.
Our client, an innovative company in their field is currently looking for a Quality Complaints Handler to join their team.
To devise and carry out intervention as part of a team with minimal supervision to assess if traders will sell age restricted products to persons below the permitted age.
The products will primarily focus on tobacco, vapes, nitrous oxide and knives Promote and recruit young persons under 18 years of age to act as test purchasers for the service and manage them to carry out test purchase interventions with partner organisations as appropriate.
To devise and carry out interventions with minimal supervision as part of a team to assess if traders are supplying illegal products including tobacco and vapes.