We're looking for a Head of Complaints to lead a transformational project that involves improving our complaints process to meet best practice, set the direction of the team, support our Complaints Handlers through their career progression, and drive root cause analysis.
What you'll be doing
Developing and executing a comprehensive strategy for the transformation of the Complaints Department.
Lead, manage and support your team in line with company's management behaviours in order to get the best out of your staff and deliver agreed plans, KPIs and service standards
A Housing Association is currently looking for a Housing Leasehold Manager on a temporary basis for about 3 months with permanent opportunities for the right candidate.
A unique and exciting opportunity to join a leading firm of property advisors that offer a broad range of services including Insurance, Property management, Auctions, Commercial Agency and Valuations.
Established in 1931, you will be joining a respected and reputable company that retains the original ethos for service while drawing on modern business arrangements and practices.
Ensure all issues are resolved in a timely and appropriate manner
Large Housing Association requires a Property Management Officer to manage all aspects of property management and provide a compliant and customer focussed service to residents.
Responsibilities
Provide an excellent and accountable property management service to residents.