Support customers through the process of their claim providing guidance and relevant information to support them and help them understand what is needed for prompt and accurate resolutions
Provide professional but empathetic service through the claims process via multiple channels including, phone and email - Able to anticipate the customer need and action to ensure process is managed in its entirety
Ensure a solid understanding of the procedure to be able to give customers accurate and consistent information
A leading insurance provider based in Norwich City are looking for multiple call handlers on a temporary basis to assist them through a period of growth for the business.
We are currently seeking passionate Customer Service Advisors to join the team starting the 10th June.
This position is ideal for candidates with experience in a contact centre and comfortable in a multi-screen environment.
The role involves providing first-time solutions for customers via telephone and email, ensuring excellent quality of service within agreed handling times.