Our client is a growing law firm specializing in personal injury and clinical negligence law, with prestigious rankings from both Legal 500 and Chambers & Partners.
The firm has expanded significantly, forming the Fletchers Group with offices across the North-West, including Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge.
Accountable for meeting KPI targets in operational performance, sales, and customer satisfaction.
You will be responsible for leading a high-performing team of Contact Centre Customer Representatives, ensuring they deliver excellent customer service.
Leading a culture of continuous improvement to drive the business to market excellence.