Spencer Clarke Group are seeking a Resolution and Response Team Officer for a Local Authority Client based in East London.
In this role, you will manage and resolve customer complaints, Member enquiries, and information requests, ensuring high-quality, timely responses while adhering to relevant legislation and promoting continuous service improvement.
About the role
You will be tasked with delivering key strategic objectives:.
In this role, you will triage and assess customer complaints and information requests, resolving straightforward issues and ensuring more complex cases are escalated or referred to the appropriate teams for timely and accurate resolution.
Spencer Clarke Group are seeking a Triage and Research Officer for a Local Authority Client based in East London.
About the role
You will be tasked with delivering key strategic objectives:.
The Temporary Accommodation Officers are responsible for the placement of homeless clients into interim accommodation and the nomination of homeless clients into S193 (stage 2) temporary accommodation.
Its primary function is to manage the provision of temporary accommodation ensuring appropriate allocations and flow.
The Temporary Accommodation Team is part of Housing Choice (the strategic housing service).