To handle liability claims in own right, within the scope of authority given.
General
To add value by proactively managing liability claims for both injury (predominantly) and damage to T/P property, including investigation, negotiation and settlement, as licensed and in compliance with prevailing client requirements and service standards.
To support and develop relationship with insurer, corporate and broker clients and their policyholders.
Provide professional but empathetic service through the claims process via multiple channels including, phone and email - Able to anticipate the customer need and action to ensure process is managed in its entirety
Support customers through the process of their claim providing guidance and relevant information to support them and help them understand what is needed for prompt and accurate resolutions
Ensure a solid understanding of the procedure to be able to give customers accurate and consistent information
Provide professional but empathetic service through the claims process via multiple channels including, phone and email - Able to anticipate the customer need and action to ensure process is managed in its entirety
Support customers through the process of their claim providing guidance and relevant information to support them and help them understand what is needed for prompt and accurate resolutions
Ensure a solid understanding of the procedure to be able to give customers accurate and consistent information
As a claims handler, you will be responsible for delivering exceptional customer service to a range of external partners including insurance companies, solicitors, brokers and direct policyholders, relating to queries on their claims.
Barker Munro is working with this leading global claims company who are currently looking to recruit Claims Handlers for their home based remote claims unit.
As well as proactively driving your claims portfolio, you will be required to maintain a diary system, arrange payments and produce detailed reports and letters to external partners.