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Job Title: Young People's Supporter Location: Solihull & Birmingham Salary: £23,000 per annum Job Type: Full time, Permanent Sir Josiah Mason Trust SJMT is a family of charities & community of people supporting those most in need in the West Midlands. SJMT want everyone, regardless of age or circumstances, to feel secure, have opportunities and to thrive. About the role: This is an exciting, brand-new post that will enable SJMT to directly deliver services to children and young people for the first time in over 60 years. Over the past 12 months, we have invested in independent research, involving young people, commissioners, and front-line workers in order to identify how we could respond to gaps in local provision whilst making a lasting impact on the lives of young people. It is now time to bring that research to life and we are looking for an enthusiastic and passionate worker who will work alongside our Young Peoples Manager to pilot our new and innovative service. You will provide direct support to care experienced young people referred into the Shine Project. Ensuring that young people are able to take ownership of their own support, maintain engagement and achieve good outcomes. Key responsibilities: Take day to day responsibility for updating assessments and plans Provide individual support to young people Facilitate group sessions Work flexibly, including evenings and some weekends General Responsibilities: Support young people to reflect on progress and achieve good outcomes Identify, support and prepare young people to participate in other participation opportunities within the Shine Project, including mentoring and group work Identify, support and prepare young people to participate in SJMT beyond the Shine Project to steer policy, plans and reports Have the ability to support, challenge and actively involve young people, families or professionals appropriately and successfully support processes to match young people to volunteer mentors About you: You will need to be able to: Work creatively and flexibility Be values driven and offer relational support Be available to young people to discuss worries, celebrate achievements and have positive impact on their life Identify the needs of young people after referral and hold a caseload of young people who require intensive support Engage young people, understand their starting points, and support them to take ownership of their hopes and plans Keep accurate records especially relating to the safety and wellbeing of young people and capturing their progress and achievements Who are you? A creative and determined individual who is passionate about doing the right thing for young people. You want to work with young people on their realities and recognise their feelings, strengths and choices. You have a strong sense of your own identity and want to reassure young people by building stable relationships based on acceptance, curiosity, and empathy. You believe in young people - and you want to empower young people to gain the skills and self-belief they need to redefine their futures. What we offer: The Trust continues to reward its staff with competitive pay rates and a number of employee benefits including: Starting on 31 days holiday inclusive of Bank Holidays (increases with service) An annual 'wellbeing' day for all staff Company sick pay Pension scheme Employee Assistance programme Long service awards Free onsite Parking Life Insurance Ongoing career development training Equal Opportunities: SJMT is proud to be an equal opportunity employer. It celebrates diversity and is committed to creating an inclusive environment for all employees. To apply for this role please click APPLY button and information will be sent to your inbox. IMPORTANT: Please read through this information carefully as this must be completed to submit your application fully Candidates with the relevant experience or job titles of; Youth Persons Programme Manager, Young Persons Programme Manager, Mentoring Support Worker, Youth Development Worker, Youth Support Worker, Youth Mentor, Counsellor, Youth Project Manager, Youth Training & Development Worker, Youth Community Worker, Youth Support, Young Person's Mentor, Care Manager, Young Adult Support, Regional Care Home Manager, Care Supervisor, Care Support, Head Care Support Worker, Home Care Manager, Healthcare Manager, Care Support Manager, Care Worker, Care Support Supervisor, Care Assistant will also be considered for this role.
Pay rate: £13.00 to £13.50 (weekly pay) Shift Pattern: Mon to Fri 9:00am - 5:00pm, term time only with Requirements: For this position, you must hold a full UK driving license and have access to a vehicle with care experience. About the role Are you looking for a role that is rewarding, provides a sense of satisfaction that truly makes a difference to someone else's life? If so, Bespoke Health & social care could be for you. We've got an exciting opportunity for the right people to work across the Birmingham area supporting individuals who require first class quality care. The role is to support medical, personal care and day-to-day assistance needs. You will work alone and as part of a team, operating on shifts to provide 24/7 care. Key Responsibilities Provide compassionate and person-centred support to individuals with diverse needs, fostering a safe and inclusive environment. Assist with daily living activities, such as personal care, meal preparation, and household tasks, ensuring a high standard of care and respecting individuals' preferences. Foster positive relationships with clients, promoting a sense of empowerment, dignity, and well-being. Participate in team meetings and training sessions to enhance professional development and stay updated on best practices. Ensure a safe and healthy environment, recognising and responding appropriately to potential risks or emergencies. Administer prescribed medications following established protocols and ensuring accurate documentation as a part of comprehensive patient care. Complex care such as PEG feeding & tracheostomy Safely and proficiently execute moving and handling techniques in accordance with established protocols, prioritising the well-being and comfort of individuals. Skills, Knowledge and Expertise Empathy and Compassion: Demonstrate a deep understanding of delivering high quality care whilst having an encouraging nature to support emotionally & psychologically Communication Skills: Effectively communicate with the individual, their family, and healthcare professionals, utilising clear and respectful language to ensure comprehension and collaboration in care. Medication Management: Possess knowledge and competence in administering medications, following prescribed schedules, and accurately documenting medication administration and any observed side effects. UK drivers license with access to own vehicle. Experience within the care sector and knowledge of complex care. Have a zest for life & a caring can-do attitude Benefits Access to Westfield Rewards an exclusive rewards website, special offers on all your favourite goods and services from over 1,000 leading online and high street retailers, restaurants, travel companies Access to Westfield Health Cash Plan with access to GP appts and to an EAP (employee assistance programme).money back for optical and dentistry Access to blue light discount scheme Attractive holiday entitlement Opportunity to obtain NVQ's in Health and Social Care Progression opportunities within the organisation Ongoing training and development Pension enrolment A great Refer a Friend scheme receive up to £500 through our rewards scheme when you refer a friend or family member. About Bespoke Health and Social Care We are a leading healthcare provider in the UK, and a CQC Registered business, founded in 2006, with more than 800 employees who are part of the Bespoke Family. The business is at an exciting stage in its journey and growing quickly. We work together in a wide variety of locations to support adults and children with complex care needs, and a range of both physical and mental disabilities. We are individual-centred and our clients' needs are at the heart of everything we do. Our teams are passionate about working in close partnership with our clients, to provide outstanding, tailored care that promotes empowerment, and do everything possible to help our clients to access new experiences. Our areas of expertise include: Learning Disabilities & Autism, Spinal Injuries, Physical Disabilities, Brain Injuries, Mental Health Conditions and Children's Services. We offer great opportunities for our support workers to join a dedicated client care team, in a supportive and friendly environment, with lots of scope for development and progression.
Administration Assistant- Supporter Care. Permanent position based in Birmingham. Skills,knowledge & experience: Key accountabilities: Manage supporter correspondence to an exceptional standard, ensuring service level agreements are met - manage the supporter cases and complaints, which includes correspondence with supporters ensure that SLAs are set and met and seek advice and help to ensure all supporter queries are answered. This will be done in Sugar CRM. Ensure that new supporters receive an exceptional Welcome Journey - extract data from our systems to ensure fulfilment of Welcome packs for all new supporters ensure all supporters have welcome call and will supply welcome call data & will check returned data. Manage direct debits for new regular givers - manage queries around the set-up and processing of all new direct debits including electronic data import new direct debits signs ups from suppliers and ensure that all information is stored correctly in the Trust CRM system. Managing costs and supplier processing within the Supporter Care Team - Create Purchase Orders, process invoices and manage Shopping Carts. Act as a champion across multiple fundraising platforms - Act as a Sugar CRM & WoodsVallData (Contact Manager) superuser for the wider fundraising team. Provide relevant documentation around new processes that are created within Supporter Care for others to learn and develop from. Manage the database of supporters in Sugar CRM - all supporter feedback and changes to status or preferences are recorded accurately in the CRM and actioned as appropriate take a proactive role in suggesting where better processes, systems and procedures should be put in place Support the wider Supporter Development Team Managing the teams navigate and sharepoint space taking on additional administration support as agreed by line manager and when appropriate making recommendations for future products and campaigns. Knowledge, experience & skills: A level standard desirable Highly organised with exceptional attention to detail Proven track record in supporting a successful supporter care programme Demonstrable experience of processing and inputting personal data with a strong understanding of GDPR compliance Good experience in working with a range of systems and processes. Experience of dealing with customer/supporter queries, complaints, or requests - strong and evident customer service mindset essential Excellent understanding on direct debits, standing orders, gift-aid and other payment methods. Experience of quality control' within a programme Experience of working with wider teams and agencies to support supporter care programmes Experience working in a remote or hybrid role, where video conferencing/meetings are a standard part of the working day Competence in Microsoft Office, especially Teams, Word, and Outlook Excellent understanding on direct debits, standing orders, gift-aid and other payment methods. Excellent working knowledge of CRM and database systems Experience of remote or hybrid working desirable Experience of using video conferencing for regular meetings Advanced people skills Competence in Microsoft Office, especially Word, Outlook and Excel Exceptional attention to detail, Highly organised First class time management skills Friendly, collaborative, with a clear supporter care focus and strong attention to detail In addition to your salary, you will benefit from a competitive contributory DC Pension scheme arrangement, great holiday entitlement and numerous other employee benefits, including several salary sacrifice benefits, all of which can be found here (https://about-us/work-for-us/our-benefits). 25 days paid holiday, plus paid Bank Holidays, increasing to 27 days plus Bank Holidays after 3 years Annual £200 personal learning & growth award to spend on any learning related activity hobbies aspirations etc. Free access to specialist counselling on a range of issues health financial lifestyle well-being domestic & neighbourly matters. Access to a range of employee benefits including store discounts boating holiday discounts holiday purchase scheme. 2 days paid volunteering leave, volunteering for local community project work.