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Job Role: IT Operations Manager Location: Sheffield Salary: £35,000 - £50,000 D.O.E Overview: Seeking an experienced IT Technician or IT Manager to oversee the management, installation, maintenance, availability, and integrity of the technical infrastructure. The role involves leading a team, enhancing system effectiveness, and managing the budget. Key Responsibilities: Lead and manage a team of technical staff. Refine and deliver the digital strategy. Manage and oversee the technical helpdesk system, ensuring all support requests are addressed according to established procedures. Support, maintain, and manage a wide range of technical systems. Deliver day-to-day technical support to all users, addressing ongoing issues. Manage operational relationships with third-party contractors, ensuring clear communication and resolution of issues, and adherence to Service Level Agreements. Promote good technical practices among users and ensure appropriate use of equipment. Play a leading role in annual planning processes, including budget development, business continuity, and disaster recovery. Ensure effective stewardship of resources through regular auditing and hardware management. Collaborate with business support, and e-Learning staff to understand and support ongoing technology requirements. Analyse hardware and software requests to recommend appropriate solutions. Manage the annual budget, ensuring procurement processes are followed and relevant records are maintained. Maintain an up-to-date asset register for tracking assets. Keep policies and procedural documentation current, including maintenance contracts and warranties. Report monthly to senior leadership on operations and development work. Ensure troubleshooting is conducted and documented before escalating incidents. Maintain backup of electronic data. Ensure compliance with security requirements and implement robust processes. Manage the implementation and testing of new systems. Support centrally managed projects to ensure effective implementation, monitoring, and evaluation. Manage and maintain communication systems. Collaborate with third-party suppliers to resolve faults or install new systems. Develop and test disaster recovery platforms and procedures in conjunction with the Security and Compliance Manager. Drive personal and team professional development in line with the organization's requirements. Work closely with e-Learning, Premises Manager, and other staff to implement the digital strategy. Manage a development group to monitor and evaluate the effectiveness of technical usage. Identify and address barriers to staff development and project progression. Decision-Making Responsibilities: Evaluate and influence the impacts of decisions made. Make recommendations on appropriate systems to meet strategic objectives in consultation with senior leadership. Determine the most appropriate technology solutions and investments. Make budgetary decisions and decide on escalations when necessary. Experience required. Extensive technical expertise Proven experience with server and network infrastructure Proven experience in designing technical systems Experience managing a Google Workspace environment Experience managing third-party service providers Skilled in diagnosing and resolving technical issues Experience implementing technical solutions Experience leading a technical team In-depth knowledge of hardware and software Familiarity with project management methodology Experience deploying and managing a mixed device environment (Windows, Chromebooks, and mobile devices) Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Director of Operations South Yorkshire Parkinson Lee Executive Search are pleased to be working with one of Yorkshire's, leading force in innovative engineering and manufacturing. Committed to driving excellence and advancement in their field, with a passion for pushing boundaries and creating groundbreaking solutions, they now seek a Director of Operations to lead their dynamic team in South Yorkshire. As the Director of Operations, you will be instrumental in driving operational efficiency, fostering a culture of innovation, and ensuring the highest standards of quality and performance across manufacturing operations. This Director of Operations will play a pivotal role in shaping my client's strategic direction, optimising processes, and maximising productivity to support their growth objectives. This Director of Operations duties will include but are not limited to: Develop and implement strategic plans to optimise manufacturing operations, drive efficiency, and enhance productivity. Lead, mentor, and inspire a multidisciplinary team to achieve operational excellence and exceed performance targets. Foster a culture of continuous improvement, innovation, and collaboration to drive positive change throughout the organisation. Oversee resource allocation, capacity planning, and budget management to ensure cost-effective operations. Drive quality assurance initiatives to uphold the highest standards of product quality and customer satisfaction. Collaborate closely with cross-functional teams, including engineering, supply chain, and sales, to streamline processes and support business objectives. Identify and mitigate operational risks, ensuring compliance with regulatory requirements and industry standards. Parkinson Lee Executive Search are keen to speak with Senior Operations Leaders with the following skills and experience: Bachelor's degree in engineering, Business Administration, or a related field; master's degree preferred. Proven track record of leadership success in a manufacturing environment, with at least 7 years of experience in operations management roles. Strong strategic planning and business acumen, with the ability to drive operational excellence and deliver results. Exceptional leadership and communication skills, with the ability to motivate and inspire teams to achieve ambitious goals. Demonstrated experience in implementing lean manufacturing principles and driving continuous improvement initiatives. Deep understanding of quality management systems, regulatory requirements, and industry best practices. Strong analytical skills and the ability to make data-driven decisions to optimize performance and drive efficiency. This is an excellent opportunity to lead a talented team and make a significant impact in a rapidly growing and innovative company. Our client offers a competitive salary and benefits package along with a collaborative and dynamic work environment, where your contributions are valued, and creativity is encouraged. If you are a dynamic leader with a passion for innovation and a track record of driving operational excellence, we want to hear from you. Please submit your CV and cover letter detailing your relevant experience. Confidentiality Note: All applicants will be treated with the strictest confidence. Only shortlisted applicants will be contacted for further evaluation. Join our client in shaping the future of engineering and manufacturing excellence!