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Closing date: 14-05-2024 Customer Team Leader Location: Newbury Road, Hermitage, Thatcham, RG18 9TD Pay: £13.32 per hour Contract: 20-39 hours per week regular overtime, permanent, full or part time hours Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do Friendly and thoughtful service you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected Make sure that the store remains safe, legal, and fully operational Manage diligence checks and stock accuracy to make shopping a great experience for our customers Support your store manager by deputising when they're not working and delivering a variety of HR processes Lead the way when introducing new products and services in your store work closely with your team to implement change and encourage open and honest feedback Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have A genuine care for the needs of customers and members The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor Great people skills, with the ability to build positive relationships with customers and colleagues Strong organisational and problem-solving skills A desire to learn, grow and develop your leadership skills The flexibility to work a range of different shifts Why Co-op? Full, paid training and dedicated support for your personal development and career progression 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends) A pension scheme with up to 10% employer contributions Wagestream a money management app giving you access to a percentage of your pay as you earn it 36 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service YuLife an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at diversity-inclusion-and-wellbeing. As part of the application process for this job, you'll need to complete an online assessment. It will take around 10 minutes to complete the test. #2
Bid Administrator Theale, Berkshire Hybrid Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for a Bid Administrator to join their team based in Theale, Berkshire. To be considered for this role you must possess excellent written and verbal communication skills and ideally have previous experience in supporting bid/tender managers. You are also required to have 2 -3 years UK based work experience for this role. Purpose of the Role Responsible for the coordination and development of contract variation quotations within Diagnostic Imaging (DI), which sits within the Business Development team To be the central point of contact for information relating to contract variations Support Bid Managers, specifically the Bid Manager for Diagnostic Imaging, in the production of technical, commercial, legal, and operational content for bids and quotes for new business and renewal contracts Support Bid Managers in the development of for all OJEU procurement bids, Framework mini-competition quotes, and pre-tender sales proposals as well as live contract variations and extensions/renewals Interface with and provide support to Business Development team such as Business Development Director, Marketing & Projects Manager, Account Managers, Bid Team and others for strategic projects, bid and tendering projects, Managed Equipment Service (MES) contracts and other associated services such as the implementation of new contracts To ensure quality system processes and procedures are followed System administration of the Customer Relationship Management (CRM) system To support the DI team in the tracking of all business development activities including, but not limited to procurement website communications, business development board, CRM updates/reports, as well as deadline tracking To support Business Development team with trading opportunities, remarketing, sourcing and other trading activities, working with other specialists within other departments as required Develop and maintain a UKI based used medical equipment sourcing plan Development of an asset database for potential procurement targets Maintain a pipeline of targeted acquisitions in order to meet the UKI trading budget and any stretch targets To manage shared mailboxes within the business development team, sharing communications to the team as required to support bids and opportunities Key Accountabilities The production of technical, commercial, legal, and operational content for bids, quotes, and sales proposals including variations and NHS Supply Chain quotes Support the production for business development documentation including, but not limited to expressions of interest; pre-qualification questionnaires; quotes and proposals; public sector comparators; and business cases Co-ordinate all external communications in the manner determined by customers. External communications may involve face-to-face competitive dialogue/ competitive negotiation meetings, site visits, debriefs, bid presentations, as well as written clarification questions or email communications including via web portals Manage centralised business development mailbox and review OJEU notices and other web portals, identifying potential opportunities for consideration by the business development team Support bid strategy and project team meetings ensuring appropriate attendance from relevant stakeholders. Furthermore, ensure actions are identified, followed up, and progress tracked Responsible for updating the CRM and support system administration for the CRM system ensuring that all users complete information in a timely and accurate manner Administrative support to the Sales Operations Manager, Account Managers, Bid Team and others for strategic projects, bid and tendering projects, Managed Equipment Service (MES) contracts and other associated services such as the implementation of new contracts Ensure all business development documentation adheres to editing and formatting standards Support the Business Development Director, the DI team and other members of the business development team as appropriate, to support projects as required. Develop content for use on corporate website and other social media channels including Twitter and LinkedIn Ensure processes and procedure relating to the duties you carry out are kept up-to-date and shared with the team and relevant stakeholders as appropriate. Maintain, develop, editing and formatting standards and develop standard templates. Ensure all business development documentation adheres to editing and formatting standards Essential Skills Knowledge of medical services industry (desirable) Strong team working skills Highly organised and self-motivated Excellent written and verbal communication Ability to work successfully in a multi-disciplinary and often virtual environment Excellent interpersonal skills Proficient - expert in MS office tools Database management experience Benefits Royal London Pension - 5% employer contribution Death in Service Scheme after probation - 4 times salary Maternity - 21 weeks full enhanced maternity pay; this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus) A DBS Enhanced Disclosure is required for all applicants. If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel or forward your CV.
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Senior Mental Health Support Worker - £26,500 - £29,500 per annum (Salaries vary depending on experiences) Hours 37 hours per week, Monday Sunday, inclusive of bank holidays, shifts include mornings, evenings, weekends and sleep ins. Service Carramar, Thatcham, Berkshire. What You'll Be Doing: Response is looking for an enthusiastic, caring person to join their dedicated team at Carramar. The Carramar team focuses on providing care for clients in a 24 hour, 7 day a week supported housing service in Thatcham. The Carramar team creates a comfortable, safe and pleasant environment while helping residents work towards more independent living in the future. Our clients really appreciate the passion from our Support Workers too: "The staff are caring, kind, compassionate and understanding. They support me and care for me and are first class. I am happier now than I have been in years." Client in Adult Services. Overall job responsibility: Further detail can be viewed in the Job Description. Lead by example and take the role of Shift Lead - ensuring that all members of the team are aware of daily tasks and notes are completed and updated as appropriate. Be the first point of contact handling all queries and requests from internal and external partners responding in a timely manner, delegating as appropriate. Mentor and support new team members in their role. Responsible for leading on projects to enhance the service. Support the development of person-centred planning, ensuring resident's plans have meaningful and achievable goals. Support residents with medication concordance. Undertake an enabling role with the resident in daily tasks such as cleaning, shopping, budgeting, and household tasks that promote independent living. Lead and promote social inclusion work by introducing residents to leisure activities, new interests, education, or volunteering. Working with clinical teams, attending CPAs and multi-disciplinary team meetings. The Successful Applicant: Our main priority for all our roles at Response is to find people that can live our values every day Caring, Safe, Creative and Aspirational. Essential criteria: A good understanding of different types of mental health illnesses and the level of care some residents may require GCSE Maths and English, being IT literate due to the volume of paperwork required to be kept up to date Good organisational, communication, written and verbal skills and can work calmly in difficult and challenging situations What We Offer: 25 days annual leave and standard bank and public holidays. Blue Light card and other discounted shopping. Employee Assistant Programme - with access to free counselling. Cycle to Work Scheme (after probation) Enhanced family friendly leave. Professional qualification sponsorship and study leave. £500 refer a friend bonus scheme. Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app approved by NHS. Free flu jabs. Free DBS application. You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients. If this Senior Mental Health Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website: Response Mental Health Care & Support. All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.