Our client, a well-known and established charitable organisation in Ashford is looking for a Contact Centre Manager to join the team Monday-Friday 9am-5pm plus an on-call rota.
Do you hold an ILM Level 3 or equivalent management qualification.
Do you hold a minimum Level 4 professional qualification in career guidance.
Are you experienced leader who is passionate about delivering outstanding care and improving the lives of the people you and your dedicated team support?
Are you focused on person-centred values and willing to go the extra mile to achieve positive outcomes?
Connect2Kent have an exciting opportunity for experienced Residential Centre Workers to assist with the running of a brand new Children's Centre located in Faversham, Kent.
Purpose of the role
To provide direct care to children by engaging them in stimulating and meaningful learning activities and encouraging them to express their wishes and feelings and make their own choices as much as possible.
To support children, attend all their appointments, engage in activities to help them learn English and feel happy and safe.
Connect2Kent are looking for experienced Centre Managers for an exciting opportunity to ensure the safe and secure running on a new Children's Centre based in Faversham.
EXPERIENCE
Experience of leading a small staff team on shift.
Experience of working and caring for children or young people in a residential setting.
The Contact Centre Manager will be responsible for overseeing day-to-day operations, managing a team of customer service representatives, and implementing strategies to improve efficiency and quality of service.
We are seeking a dynamic and experienced Contact Centre Manager to join our Ashford based client on a 12 months fixed term contract.
The ideal candidate will have a proven track record of managing a contact centre, driving operational excellence, and ensuring high levels of customer satisfaction.
We Are currently looking for a professional, inspiring and motivational
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