To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Customer Service Advisor / Contact Centre Agent who has a great telephone manner with excellent written and verbal communication skills and the ability to build rapport quickly with customers is required for an established call centre that has built its reputation by providing specialised, and compassionate engagement services to clients.
NO PREVIOUS EXPERIENCE REQUIRED - FULL TRAINING PROVIDED
If you have previous experience working in a call centre, then great.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Fully manage each day's appointment sessions
Carry out reminder calls to customers for appointments
Making sure our customers have the best experience in our Innovation Centres is a real team effort and as a member of the Centre management team, you'll be a key part of this.
Please note this is a part time position (22.5 hours), Wednesday 11.45 17.15, Thursday 08.15 17:15, Friday 08.15 17.15.
Flexibility will be required to meet the needs of the business.