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Calling all Customer Service Enthusiasts! Are you interested in a Customer Service Advisor role for one of the Water Service Providers in the UK! Then this is the role for you! Who are United Utilities? United Utilities, are proud to be an essential service provider to seven million customers across the North West. It is their job to bring three million households and 200,000 businesses clean, clear water and to take their waste-water away so the customers can simply get on with their day. Currently 5,000 employees are key to achieving their ambitious vision and plans and all work together to provide a great service to the customers. Why join the billing team? The customer service billing team perform exceptionally well in their favourable scores, given directly by their permanent employees and temporary workers. Out of 100, scores include an outstanding 98 for wellbeing, 97 for health & safety, 96 for equality diversity include and belonging, and 95 for customer focus. This is a team who will put you at the centre of their focus. Role details: Location: N Shore Rd, Whitehaven CA287XY - Lake District Contract: 12 month temporary assignment - Potential to go permanent Hourly pay rate: £12.77 per hour PAYE Working hours: 37h per week Full training provided: Monday to Friday 9am - 5pm - 8 weeks Start date: 24th June 2024 Main responsibilities: Provide the highest levels of customer satisfaction and service at each customer contact Own a customer contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all times Gathering customer data to ensure their records are complete Investigate a customer query to resolution and to their satisfaction Explore options of payment methods with customers Strive for telephone resolution Bump up accounts to Team Leaders where it doesn't feel the right outcome for the customer Deal with more complex Back Office work i.e splits and mergers, refunds, surface water queries, high measured bill, new bills Proactively contact customers based on their interactions and feedback on automated systems If you are interested, APPLY NOW
We're Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.1 million vehicles across 95 countries, we're committed to every journey our team members, partners, customers and neighbours make. Join us, and we'll invest in yours. After an initial virtual classroom-based orientation session, you'll be assigned to a branch office for hands-on business training. Here you will learn valuable business skills from capable mentors who were once in your shoes. That's because nearly all of our full-time employees started as a graduate in our Management Training Programme, including our current CEO. This allows everyone to learn our business from the ground up and to understand how they play a significant role in seeing it succeed. Our promote-from-within culture ensures that you'll have a well-rounded training experience and learn skills in management, finance, operations, sales and customer service. As you progress, increasingly more opportunities will become available to you. You can choose, as most people do, to continue your rewarding ascent within our Rental Operations managerial track. Then - in as little as two years from joining as a graduate - you could become a Branch Manager, in charge of your own team and your own profits. Or you can explore one of many other exciting options within Enterprise including Human Resources, Accounting, Revenue Management, Sales, Marketing and more. What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We have been included in The Times list of Top 50 Employers for Women for seventeen years, as well as Stonewall's index of Top 100 employers for LGBT inclusion in the workplace. We have also been recognised as a Disability Confident Leader, included in the Social Mobility Employer Index as well as being named a Race Equality Responsible Business Champion by BITC. Enterprise is also still family-owned - our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times. Responsibilities As a Graduate Management Trainee, you are empowered to make business decisions that greatly affect your career as well as the bottom line. You'll gain responsibility for developing new business and maintaining current relationships. You'll be responsible for understanding cost control, reading your branch's P&L statement and understanding what it takes to run a profitable business. You will also learn how to deliver exceptional customer service. We will teach you how to effectively communicate, influence, and interact with all types of customers, vendors, and colleagues. You'll learn proper sales techniques, problem solving strategies and conflict management. Those skills will provide you with the opportunity to market to local business partners and build solid, long lasting relationships with key business decision makers. In your development to become a successful manager at Enterprise, you'll learn how to mentor, train, develop, manage and promote staff of your own. In turn, we'll reward your development with pay increases and opportunities for continued promotions. Qualifications A Bachelor's degree is preferred; however, professional experience can be substituted if applicable. You must have a full manual UK driving licence, but we do make accommodations for applicants who don't drive due to a disability. No drug or alcohol related offence on driving record within the last five years is permitted.