Supporting the Repairs Service with the scheduling of appointments for repairs work over a period of days to weeks to ensure that mobile workforce resources are used efficiently
Providing a high quality, customer focused administrative service within the repair's operations, liaising with subcontractors and workforce across multiple trade disciplines.
To carry out transactional and administrative tasks required to achieve this.
To maximise rent recovery from customers in Temporary Accommodation and in Council Housing in accordance with rent recovery procedures.
To contact tenants in a timely, systematic way to vigorously pursue their rent arrears and respond to any enquiries from contacts within the specified time.
Advising the service user what benefits they maybe entitled to and if a deferred payment arrangement applies.
This is for 2 x full time posts on the Adult Social Care Financial Assessment Team.
The role includes carrying out adult social care financial assessments to ascertain how much someone can contribute towards their care, gather financial details and expenditure, dealing with queries in writing and over the 'phone, liaising with several departments within the Local Authority and external agencies.