Southway Housing Trust is a community-based housing organisation committed to providing high quality services to the people and neighbourhoods that we work in.
Provide proactive customer service for inbound and outbound communication by telephone and email.
Interact and provide updates to customers, lenders and advisers as required.
General
As a Case Manager, you will be responsible for working closely with the advisers in the gathering of information in support of all new applications and taking frontline enquiries from customers.
Provide proactive customer service for inbound and outbound communication by telephone and email.
Interact and provide updates to customers, lenders and advisers as required.
General
As a Case Manager, you will be responsible for working closely with the advisers in the gathering of information in support of all new applications and taking frontline enquiries from customers.
You will be leading your own team of seasonal workers, who help to ensure the smooth running of a very busy operational period for our client.
In your leading role you will play an important role by allocating work within your team, driving performance to meet KPIs and supporting to deliver a high level of customer service.
Do you have a solid background in leading teams of between 10-15 people, ideally in a busy office or call centre environment?