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Title: Project Manager - Creative Agency Location: Surrey (Flex) Salary: £30k-£35k Level: Mid to Senior. Package: EXCELLENT -25 days holiday, Performance Related Bonus, Health Insurance, Pension @ 4%, New Business Incentive, Flexible Working PLUS a SUPERB CULTURE. Organisation in your bones? Event Project Manager Client: We are looking for a lively, fun live events Event Project Manager for a super cool, creative and caring client of ours. A full-service engagement agency delivering magic for audiences in virtual, hybrid and live events, strategy, content, production and technology. They are a communication, engagement and logistical agency for some of the world's leading organizations. Purpose: Responsible for the planning and execution of varying size events from conception through to completion. Mentorship of junior members of the team and adherence to operational process. Key responsibilities and accountabilities: Client Management Support the Account Lead with client relationship building Support the Account Lead at general Client meetings, calls and reviews as required Lead project specific client meetings and calls, potentially involving multiple agencies Project Management Lead reasonably complex projects ensuring the highest quality standards are upheld throughout the project's life cycle, taking guidance from line manager Good understanding of the scope and project objectives and establish clear roles and responsibilities for project team members Set, communicate, and drive timelines and priorities within each project. Effectively notifying client and/or internal workstream of risks associated with not meeting deadlines and suggesting solutions to overcome challenges, with support from senior management as required Adhere to best practices and use of project management tools Lead regular project status meetings throughout project life cycle and ensure clear and fluid lines of communication between departments are deployed Build and maintain effective supplier relationships, manage contracting and ongoing communications with all third-party suppliers, leveraging volume discounts, undertaking contract reviews, and checking emergency procedures. Ensure all third-party suppliers understand the key event objectives and adhere to client prescribed service levels. Maximise revenue opportunities on all projects (amplified services) Workstream management - good understanding of all workstream products, services, and responsibilities to effectively manage timelines for all workstreams internally as well as confidently manage client expectations/deadlines Project resource management - good understanding of project team capacity and effectively notify operations lead if any concerns re sufficient levels of support allocated to your job Lead onsite management of project (virtual or live) to include but not limited to Conduct full debrief with internal team prior to client de brief and provide live examples of where improvements can be made Manage any post event reporting requirements within timeframe supplied Lead and execute client specific SLA's and process requirements Conduct full staff briefing when arrive onsite (including walkthrough slides) Conduct full client walkthrough Schedule and conduct all hotel / supplier pre cons (live only) Daily staff & client briefing (confirming in writing to the team any changes to the schedule/ action plan for the day ahead) Oversight of every workstream Ability to fire fight and problem solve when challenges arise, with support from senior representative on site Ability to jump in and support all other onsite roles at any time Dynamic risk assessment and emergency planning, with support from governance lead and senior representative on site Hosting of client team where required Full onsite debrief with all suppliers (preparing for reconciliation and client debrief) Ensure compliance with all client privacy and security protocols Budget Reconciliation & Finance Management Manage reasonably complex budgets which may pull together multiple workstreams Provide quotes for any additional/ out of scope items ensuring associated management fees are added. Ensure client savings document/ negotiation trackers are completed Keep track of any financial changes, savings and enhancements throughout the project. Provide regular budget revisions to client and ensure we have correct PO cover. Manage payment schedule with Project Finance to ensure invoicing dates and payment terms are met Understand cash flow of the project and work with project finance to manage Ensure currency exchange is managed in line with financial updates and checked regularly Good understanding of impacts to margin (both gross and operating margin) and limit any impact by ensuring accurate and regular updates to in/out costs Ensure all team members are aware of hours allocated in budget and are tracking against their Clockify hours. Analyse project team time recorded to the job to ensure detail and accuracy. Ensure prompt final budget reconciliation (maximum 45 days or client specific) General Provide mentorship and day to day support of more junior members of the team Ensure full understanding and adherence to PROJECT LAB 360 and touch operational process Proactively suggest learnings or improvements for PROJECT LAB 360 Input of timesheet activity daily Ensure compliance with company privacy and security protocols Ensure compliance with GDPR (General Data Protection Regulations) 2018 Regulations Work collaboratively with Board, Peers, and all teams to ensure effective delivery of all client projects, including travelling on site as required. Attend company training days as and when required. Attend company meetings as and when required. Undertake any additional task as required to support the business. Manage and submit personal expenses and credit card reconciliations within timeframes specified
Title: Delegate Manager - Creative Agency Location: Surrey (Flex) Salary: 24k-£28k Package: EXCELLENT -25 days holiday, Performance Related Bonus, Health Insurance, Pension @ 4%, New Business Incentive, Flexible Working PLUS a SUPERB CULTURE. We are looking for an agency Delegate Manager, who has worked with Cvent and has experience of delegate registration management (experience of working in a similar role) About Our client is a full-service engagement agency delivering magic for audiences in virtual, hybrid and live events, strategy, content, production, and technology They help to solve complex brand, communication, engagement, and logistical challenges for some of the world's leading organizations and the primary experience, know and focus is on the healthcare sector. Job purpose: To lead the delegate area on each assigned project or workstream creating, maintaining and successfully delivering the event registration, attendee management and technology services. Acting as an ambassador, both internally and externally, and working collaboratively with stakeholders at all levels. Delegate Manager - Key responsibilities Governance Work closely with the governance team to ensure all processes and templates are being used and communicate any changes promptly to teams Ensure compliance with all client and company SLAs Data privacy: o Manage all client and attendee data in a sensitive and careful manner utilizing all quality and security processes in place o Take responsibility for monitoring and training new team members where required on data-handling processes for assigned projects o Promptly flag to line manager or operations lead any concerns regarding data privacy Follow all company processes, including client specific PL360 templates and processes as required Client Management Lead client update calls for assigned projects confidently delivering the status of the Delegate elements Suggest and implement process improvements for client processes & procedures Demonstrate and in depth understanding of the client business Pro-actively communicate with clients to resolve queries/challenges on allocated projects Supporting as required in the preparation of RFP responses & pitch documents Operations and Project Delivery Attend 'kick-off' meetings internally and externally to understand all requirements for assigned projects Gain all required information for assigned projects based on detailed knowledge of processes and experience in Delegate programmes Produce project timeline in conjunction with assigned Project Manager, including all major milestones for Delegate programmes Ensure all supplier deadlines for assigned projects are met and develop excellent supplier relationships Ensure that the project is delivered within time frames specified Communicate project expectations to clients in a timely manner Travel to assist client Events onsite (this could be worldwide) Using a commercial mindset, support the company and clients in achieving the best value on assigned programmes, maximizing client cost savings and the companies profit margins: o Supplier negotiation o Cost reduction o Efficiency savings Delegate Management-Specific Responsibilities and accountabilities: Effectively prioritize and manage multiple inboxes, personal and project specific, ensuring all members of the team are following the correct processes and SLAs Create & maintain effective delegate communications throughout the lifecycle of the project Take responsibility for prompt and accurate client updates of registration data and summaries Proficient in the use of the preferred event technology solutions including: o Creating reports (standard- and client-specific) o Creation, maintenance and use of invitation lists o Intermediate capabilities with content update (incl. some HTML knowledge) o Understanding of multi-path registration flows incl. travel & hotel modules o Creating & managing event emails Strong data analysis skills - filtering and summarizing data Advanced proficiency in Microsoft Excel Ensure all websites are effectively tested and documented, including client feedback Manage, check and cleanse all external data received from clients and/or suppliers Manage the delivery of status reports, progress reports, post-event reports & supplier reports as standard, ensuring all deadlines are met Full understanding of industry- and client-specific reports required for such purposes as internal auditing, TOV (Transfer of Value) reporting, HCP (Health Care Professional) reporting and data reporting Ensure post-event reconciliations are provided accurately and within client SLAs, clearly showing negotiated cost savings and value adds as required Lead the creation & management of post-event surveys working with internal teams to produce actionable feedback results and analysis General Work collaboratively with Board, Peers and all teams to ensure effective delivery of all client projects, including travelling on site as required. Attend company training days as and when required. Attend company meetings as and when required. Undertake any additional task as required to support the business. This position would suit: Delegate Manager, Delegate Operations Manager, Senior Operations Manager Events, Senior Operations Events Logistics, Senior Operations Manager Logistics, Senior Events Manager, Senior Logistics Manager, Operations Manager Events, Operations Events Logistics, Operations Manager Logistics, Events Manager, Logistics Manager, Event Manager, Logistics Manager, Operations Manager, Operations Executive, Senior Operations Manager, Delegate Services Manager, Operations Manager Delegate Management, Delegate Management Executive. Please contact us urgently.
Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member's memory. You never know who someone will become. So, with your passion and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you. Become a Retail Store Manager As a Retail Store Manager you'll be the captain of the shop floor, leading your team with energy and enthusiasm. Commercial success will be your mission, but you'll do it with a twist of creativity and a sprinkle of magic. You'll create unforgettable moments for our customers, leaving them with smiles on their faces and inspired to craft memories they'll cherish with our products! Through recruiting and nurturing your very own diverse team of Avengers, you'll support your team by helping them to grow and achieve their potential. But don't forget to have fun along the way it's in our DNA after all! We believe that a high performing team is a happy and engaged team. You'll spend a lot of time on the shop floor, working alongside your team, driving commerciality and setting the pace. You'll showcase an inspirational customer experience by creating moments that matter' with our customers. Your Mission Delight and inspire every customer by leading a team that offers an exceptional retail experience. With brilliant product knowledge and a touch of magic, you'll wow our customers with additional products and services. Create a store experience that's fun, friendly, accessible, and inclusive. You'll recruit team members who are full of potential, embodying our values and behaviours, to build a dream-team of retail superheroes. Collaboration is key! Join forces with fellow Retail Store Managers, Area and Regional teams, to share best practices and encourage continuous growth across the teams - we win together. Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI's. It's not all about numbers. Your store will shine with excellent standards and impeccable merchandising. From cleanliness to pricing, you'll make sure everything is picture-perfect. As a Retail Store Manager, you'll be on the front lines, shoulder-to-shoulder with your team, creating an environment that's always ready to welcome customers with open arms. A master of promotional change: You'll be the magician behind transforming our space to align with the Matrix (no, not the movie!), and the hottest seasonal trends. You'll be a merchandising master, effortlessly placing products in both planogrammed and non-planogrammed spaces. You'll soon be looking at a high SKU count like your best game of Tetris! Skills / Behaviours That Will Set You Apart Genuine and Authentic: Your positivity, creativity, and passion for our brand and products shine through. Talking to people is your superpower, and customers can't resist your helpful recommendations! Resilient Champion: You can handle the fast-paced retail environment like a boss, juggling busy days, heavy deliveries, and customers with ease. You're the ultimate multitasking hero! Stock Management Guru: You tackle the challenge of sorting, pricing, and merchandising deliveries like a pro! Embrace the boxes; they've got nothing on you! Being a Great Leader As a great leader with wonderful people skills, you'll create an environment that's more inclusive than just co-workers it's a team. Inspire and motivate your team in line with our employer brand, values, behaviours and purpose. Lead your team to reach their potential and steer your store to break records and get in the spotlight. Work collaboratively with support departments and peers. If something's not quite right, speak up so we can work together to get it right or make it better! - Nobody is too proud for constructive feedback so we all win together! But let's not forget about the most important part... your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there Our PERKS really are The Works' ?? 25% Colleague Discount! - Plus, exclusive Double Discount days! ?? MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more! ?? Holiday 33 days, including bank holidays ?? Wagestream - Claim early access to 50% of your wages as you earn them for when life' happens! ? Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. ? Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! ?? 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more! ?? Healthcare Cash Plan To support your everyday healthcare costs. ?? And loads more! Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving. Our Purpose To inspire reading, learning, creativity and play - making lives more fulfilled. Our Values We are Crafty ? We are Caring ?? We are Can-do ?? We Listen. We Care Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what's going great, and what needs a couple of tweaks to help make The Works the best place you've ever worked! You'll have opportunity to help give us that direction. Promoting Diversity, Inclusion, and Applying Reasonable Adjustments. At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disab