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Care More in 2024! We are looking for a new Team Leader! The main purpose of the role is to ensure that care services are provided in a way that maximises a person's independence, choice and dignity. The indiviual will achieve this through in-depth and person-centred care planning, care assessments and risk assessments. The Community Team Leader will also provide support to the care team, enabling to understand each customer's support needs. JOB REQUIREMENTS: An individual who is kind, apprachable, caring, and passionate Drivers Licence Your own car & willingness to travel NVQ Level 3 2 years care experience DUTIES & RESPONSIBILITIES To work in the field and assist the Care Coordinator and Branch Manager. To ensure the quality of care being delivered is to the highest standard expected by Retain Healthcare. To have a full understanding of our policies and behaviours framework and ensure that the organisation exceeds these expectations. Ensuring customers have activities that support them to meet their outcomes. Event planning for customer, families and staff inclusion creating opportunities for social interaction. Shadowing and training new staff the practical delivery of care to support to our customer's. Carrying out supervisions and spot checks of carer's and supporting them to develop their skills through feedback and reflective learning. To take responsibility for the organisation and maintenance of Care Plan files in their area. To work with a team member when our standards have not been reached, providing continuous improvement. Work in a flexible manner that meets the needs of the service. Carry out new service assessments ensuring that an agreed Care Plan and Risk Assessments are in place before the service commences, unless, in emergency cover agreed by the Manager. To ensure that every customer has a Support Plan and Risk Assessments that are regularly reviewed and detailed to meet their individual needs. To communicate regularly and when required with customer's and their family; informing next of kin when an incident has occurred if appropriate. Contribute towards communicating changes to rotas and customer requirements within the community. Ensure that carers adhere to company policies and procedures and ensure the care team are working within them. To identify any further training needs of carers information observed or customer's feedback. To ensure that the service operates at an Outstanding rating with the Care Quality Commission and that all organisational objectives are fully met by their team. Maintain and always ensure that office records and notes are accurate and up to date, including the correct storing of information and adherence to the Data Protection Act and GDPR legislation. Deliver good and effective care and support to all of our customer's and ensure everyone has a good customer experience. To model effective communication and hold regular team meetings. C.O.S not available. Benefits: Get paid - for all travel,visits & training Guaranteed hours contract - know your earnings every week 40p per mile for travel Weekly pay All training provided is endorsed by Skills for Care through our training company Retain Skills Access to Mental Health First Aiders Free Lifestyle card Access to a vehicle when yours is off the road Blue Light card DBS Rebate Reimbursement Potential to progress your career further with employment opportunites and Diplomas.
Are you caring, compassionate and enjoy working in a fast paced environment? Would you like to be there for people in crisis? About Caring Together Charity Three in five of us will become a carer at some point in our life. Caring Together Charity is the regional charity that provides emotional and practical support, advice and guidance to carers of all ages and their families, as well as opportunities to take a break from their caring role. Our vision is of a world where no unpaid carer is in crisis or struggling alone, . We believe in providing great care and connecting with the people we support. About The Role Have you previously worked as a Healthcare assistant, Support worker, Care worker or any number of similar job titles and are you currently looking for a new way to utilise the skills you have learnt to support people in an innovative way. As part of our team, your key focus areas will be providing a flexible service to customers and their families. In Cambridgeshire we are privileged to provide unique services which allow unpaid carers to access much needed breaks by providing support to the people they are caring for, an emergency response service for unpaid carers in crisis which affords them care for their loved one should they be unable to continue with their caring role for any reason and a hospital discharge service which supports getting people home without unnecessary delay. Working alongside our homecare service we assess client needs; plan care needed and provide the service. As well as prevention work to support customers avoid admission where possible. If you enjoy a busy role, where no two days are the same and where you get to help people whilst at the same time developing your skills then the Rapid Responder role could be just the one for you. Not only do you get to do a really satisfying job but you get to work for a truly inclusive organisation who supports you to do your best work. The successful candidate will have had experience in providing personal and social care preferably for more than 2 years, with an understanding of homecare and will work alongside the wider care team including other Care crisis support professionals, care professionals and the management team. Key Accountabilities of the Role 1. Be part of a responsive team providing support to customers and their families at short notice in the event of illness or absence in the hospital and community, as well as hospital avoidance and breaks for carers. 2. Provide care support in the community via our homecare service, including complex cases. 3. To travel as required in order to deliver person centred support. 4. To play a proactive role in signposting patients and their families to other relevant support services (both internal and external, both statutory and non-statutory), to prevent further admissions. 5. Work in partnership with the bookings team to identify required support needs, enabling people to remain and return safely in their own homes. 6. Complete contingency risk assessments, assessments and risk assessments for new and existing customers and emergency packages of care to maintain a rapid response' to customer need and ensure high quality support. 7. Liaise regularly and effectively with the wider team. 8. Although generally working on an agreed shift pattern covering 74 hours across 2 weeks, there may be circumstances when the support requires this to be implemented flexibly i.e. starting the shift earlier or ending later on occasion for the same number of hours. 9. To take part in the out of hours on call rota system. 10. To maintain accurate records on in house systems, to support with patient and family carer case management and contribute to contractual reporting requirements. Caring Together is committed to safeguarding and promoting the welfare of vulnerable adults and children and expects staff and volunteers to share this commitment. We are inclusive. We celebrate multiple approaches and points of view. We are an equal opportunities employer and expect staff to respect the personal choice and lifestyles of colleagues, carers, and people with care needs. Rapid responder Requirements Qualifications A minimum NVQ Level 2 in health and social care or equivalent. Level 3 desirable. Experience and knowledge Experience of providing person centred care in the community. Good IT skills. Experience using laptops and rostering systems. Experience of working independently, using own initiative and problem solving. Experience of establishing and maintaining professional working relationships at all levels and work well in a team. Experience of engaging with a diverse range of users and stakeholders. Knowledge and experience of working to a high standard within legislative and regulation standards of care. Minimum of 2 years' experience within a domiciliary setting desirable. Previously undertaken care plan assessments (or have the capability to learn) Skills and abilities Ability to multitask. Ability to work productively with a range of people with a range of needs. Strong communication both written and verbal and excellent interpersonal skills. Ability to build effective relationships with stakeholders. Excellent customer service philosophy. Personal attributes Able to work under pressure and cope with change and conflicting priorities. Willingness to travel across our region. Seeks continuous improvement. Engaging personality who demonstrates a friendly, constructive, solution focussed approach. Benefits 20 days annual leave plus eight bank holidays Mileage and travel time paid Paid full in-house training Comprehensive EAP, access to a 24/7 GP service and free confidential counselling service Work phone and fuel card scheme Flexible working patterns Buy and sell annual leave of up to five days (depending on criteria being met) Death in service benefit of three times annual salary Five days paid carers leave per year REF-213 918