____________________
___________________
_____________________
____________________
_____________________
__________________
_____________________
_____________________
___________________
_____________________
Are you looking for a Career? But haven't found a company with a career pathway and structure in place? My client is a Global Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses. They have been providing these services for over 40 years and have huge growth plans in place. We are now looking to recruit a Client Support Team Member to join the team to help support the growth of the business. Job Overview As part of our account management team, you will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client-focused solutions. Day-to-Day Responsibilities Provide excellent customer service to new and existing Peninsula clients. To understand all client databases and systems to adequately access the client and service information. Maintenance of client profiles including additional sites, change in employee information, and undertaking investigations where appropriate. Rescheduling of cancelled appointments Management of client task lists To receive client and consultant telephone & email inquiries and resolve them in line with internal SLAs. To liaise with the Business Development Manager regarding clarification of the client contracted service provision. Provide feedback to line managers to help improve processes and promote best practices. To provide comprehensive support to clients on the services they have and look for opportunities to expand the clients' services. Accountability for obtaining a prompt response to client queries, complaints, and requests to cancel. Job Goals and Metrics Average of 30 actions per day Average quality scores of 3.6 SLA Management of 99% Minimum of 1 Positive review per month Minimum talk time of 1.5 hours All client telephone calls are to be answered in accordance with departmental standards. All written client correspondence to contain clear, accurate, and thorough information and meet required standards. What You Bring to the Team A "can-do" attitude Customer service skills are essential with a particular focus on rapport building and relationship management. Excellent communication skills, with the ability to communicate with clients and internal stakeholders throughout the business. Ability to work in a fast-paced environment. Strong time management skills. A dynamic and flexible approach, as well as the ability to work under pressure. Benefits: Profit Share Scheme Offices Based in the heart of Manchester. 25 Holidays Bank Holidays (Increases with service) Day off on your Birthday Perk Box Discounts Christmas Bonus after 3 years Social Events Throughout the Year Contributory Pension Scheme Private Health Insurance after 5 years Why Join Our Team? This is a fantastic multi-award-winning place to work if you enjoy being exposed to a wide variety of customer service issues across all different sectors. The office is fast-paced and busy, so we look for colleagues who have a positive and results-focused attitude. Through training and development, we make sure that everyone who works here has the resources they need to build their careers. 971341FAR4 INDMANJ
The Team & Focus of the Role People are at the heart of everything we do at Fisher German, and we're excited to be on the lookout for our new Early Careers Talent Advisor to be part of a pivotal role in shaping the next generation we welcome into Fisher German. This role is truly unique as it will be involved in all aspects of the Early Careers cycle from evaluating applications, liaising and attending events with our key universities and arranging training events across the year for individuals going through their APC, Assoc RICS & Apprenticeships, plus much more! We're looking for someone who is highly organised, who thrives at organising key events & interview cycles. If you love building relationships across a business, influencing key stakeholders and having a real impact on our future strategy then we'd love to hear from you. The role would be based at our Ashby de la Zouch within our hybrid working policy however travel will be required to other offices on an adhoc basis and travel to universities for events. This will be a full-time role (37.5 hours), 8.45am - 5.15.am however we can be flexible on hours as long as our core hours of 10am-4pm are covered. In return, beyond your base salary you will be included in: A discretionary bonus scheme Company car/car allowance A generous holiday scheme which commences at 25 days with a sliding scale up to 30 days plus your birthday off and two extra half days allocated for Christmas Eve & New Years Eve Enhanced maternity, paternity, adoption and shared parental leave An online money saving portal and access to a 24/7 mental health & wellbeing service. Volunteering Leave equating to 2 days per year (pro rata if you're part-time) Duties will include: To be the first point of contact for all early careers queries Liaising with universities to coordinate events Developing and maintaining long term professional relationships with educational institutions Coordinating all early careers recruitment related tasks such as setting up interviews, sifting through applications and placing adverts where appropriate Conducting market research and benchmarking such as salary & benefit guidance Contributing to the overall early careers strategy and being proactive to be "best in class" Coordinating all internal training sessions (such as APC mentor training, etc.) and arranging monthly catch ups with the graduate team Assisting the induction process for early careers & advising new starters on their APC enrolment process or any relevant enrolment process required Managing and overseeing our online Insights programme. Assist with devising content, tasks and appointing mentors Devising and delivering early careers presentations at Careers Fairs Advising on process improvements & active involvement with early careers projects Adhoc duties as required The successful candidate will have... Previous early careers recruitment experience (desirable) Professional Services experience (desirable) Knowledge of the APC process (desirable) High attention to detail Organised Proactive in identifying and advising on process improvements Great communication Previous experience at speaking at events The ability to work well within a team & independently Inquisitive and forward thinking to maximise early careers opportunities and emerging trends Why Fisher German? We've been around for a while, but it doesn't mean we are behind the times! Across our office network we offer a hybrid working approach to help our colleagues design their working day to suit their diaries. Some days you might be in the office enjoying a collaborative team day, and other days might see you focussing on project work at home. Wherever you choose to work, you'll be part of a social and digitally connected workforce with the chance to get involved in a variety of activities, like sports events, pop-up bars, BBQs, CPD days, live leadership updates on Zoom, picnics in the park and lots more. What's not to love? We work hard but we also have lots of fun! If that sounds like something you would enjoy, then please get in touch. We have a history going back as far as 1830 but have been Fisher German since 2000. We operate UK wide advising and managing a range of client portfolios with national visibility across all the 6-property market sectors; rural, commercial, development, residential, infrastructure services and sustainable energy. Bring Yourself to Work It's simple really, we are passionate about what we do, and we want you to be driven to succeed with us. For this to happen, you need to feel supported and included which is why we're proud to be an Equal Opportunities Employer.