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Are you looking for a Career? But haven't found a company with a career pathway and structure in place? My client is a Global Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses. They have been providing these services for over 40 years and have huge growth plans in place. We are now looking to recruit a Client Support Team Member to join the team to help support the growth of the business. Job Overview As part of our account management team, you will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client-focused solutions. Day-to-Day Responsibilities Provide excellent customer service to new and existing Peninsula clients. To understand all client databases and systems to adequately access the client and service information. Maintenance of client profiles including additional sites, change in employee information, and undertaking investigations where appropriate. Rescheduling of cancelled appointments Management of client task lists To receive client and consultant telephone & email inquiries and resolve them in line with internal SLAs. To liaise with the Business Development Manager regarding clarification of the client contracted service provision. Provide feedback to line managers to help improve processes and promote best practices. To provide comprehensive support to clients on the services they have and look for opportunities to expand the clients' services. Accountability for obtaining a prompt response to client queries, complaints, and requests to cancel. Job Goals and Metrics Average of 30 actions per day Average quality scores of 3.6 SLA Management of 99% Minimum of 1 Positive review per month Minimum talk time of 1.5 hours All client telephone calls are to be answered in accordance with departmental standards. All written client correspondence to contain clear, accurate, and thorough information and meet required standards. What You Bring to the Team A "can-do" attitude Customer service skills are essential with a particular focus on rapport building and relationship management. Excellent communication skills, with the ability to communicate with clients and internal stakeholders throughout the business. Ability to work in a fast-paced environment. Strong time management skills. A dynamic and flexible approach, as well as the ability to work under pressure. Benefits: Profit Share Scheme Offices Based in the heart of Manchester. 25 Holidays Bank Holidays (Increases with service) Day off on your Birthday Perk Box Discounts Christmas Bonus after 3 years Social Events Throughout the Year Contributory Pension Scheme Private Health Insurance after 5 years Why Join Our Team? This is a fantastic multi-award-winning place to work if you enjoy being exposed to a wide variety of customer service issues across all different sectors. The office is fast-paced and busy, so we look for colleagues who have a positive and results-focused attitude. Through training and development, we make sure that everyone who works here has the resources they need to build their careers. 971341FAR4 INDMANJ
We're on the hunt for a Trainee Recruitment Consultant to join our dream team in the fabulous city of Manchester! If you're the kind of person who can bring enthusiasm, commitment, and a good dose of personality to the table, we want you! Not only are we a market-leading recruitment agency, we've also been recognised as a Sunday Times best company to work for! Let's talk money, we believe in paying exceptionally well for exceptionally awesome people like you. Our starting salaries are market leading and as for commission, it's uncapped from day one! But hey, life is not all about work, right? We get it! That's why we've got your back with an amazing 35 days (that's right, 7 weeks!) of annual leave. Plus, we sprinkle in an extra 8 days of Public Holidays, and we're not done yet! During school holidays, we dial down the hours, so you can enjoy some quality time with family, friends, or travelling the world. And guess what? We're all about promoting from within. Climb the ladder and take on management roles like a boss! Oh, and our perks are seriously the cherry on top! Our kitchen is stocked with healthy goodies to keep you energised and focused. And we love to celebrate success with flair! Annual Awards Ceremony, European Weekend Away, Director's Dinner's, and of course, unforgettable Christmas Parties! Now, don't be shy! Whether you're a fresh grad with dreams of greatness or have experience in sales, marketing, education, hospitality, estate agency, retail, or customer service, we want to hear from you! So, on your first day, you'll be diving headfirst into our IMPACT Academy, where you'll learn the ropes from the best in the biz. Your team, manager, and a personal mentor will have your back every step of the way! No one gets left behind in this recruitment boot camp! Sure, the recruitment consultant life can be a bit wild, especially in the education market. But don't worry! We'll start you off in a supporting role so you can get the hang of things before jumping into the craziness! It's all about developing that superpower understanding of our candidates! Your mission during the first 6-9 months: Find and interview quality candidates Create CV profiles that capture the attention of our client schools Strategize with our sales teams to find your candidates paid work Crush weekly targets and KPI's like a pro Once you've conquered the supporting role like a champ, you'll level up to the role of Associate Recruitment Consultant! Take charge of your own boroughs, make your mark, and build your own base of loyal clients. Oh, did we mention we're the top education recruitment agency in Manchester and the fastest-growing in the whole UK? ? So when you join us, you're joining a rockstar team that's taking over the education recruitment world! Also, our benefits are awesome - We offer above-market base salaries, guaranteed annual salary reviews (woohoo!), and a commission scheme that seriously boosts your earning potential! And guess what? The commission starts flowing from day one! So, if you're up for the challenge and ready to unleash your inner sales superstar in a progressive, energetic, and market-leading business, apply now and let's conquer the recruitment world together!