Working as an Operational Lead in our OSP (Outsource Partnerships) team you will collaborate with our third party partners onshore and offshore, delivering the early Debt journeys for our Residential, SME and Vulnerable customer base.
Driving positive energy.
Reviewing and re-designing compliant strategies based on the needs of your customer base as well as those of your stakeholders.
Provide professional supervision of other Social Workers, supporting caseload management and promoting reflective practice and continuous professional development.
Manage social work caseload of more complex nature and with high levels of autonomy.
Provide expert professional and technical advice to other Social Workers, managers, colleagues, and partners.