Posted by Macildowie Recruitment and Retention • £60K/yr to £650K/yr
We've got a well established Quality Assurance team running internal monitoring programmes who provide a range of point in time interaction testing and insights to support the management of customer facing contact centre teams.
About this role
We're always looking to help customers succeed with credit.
Posted by Service Care Solutions - Healthcare • £14/hr to £16/hr
Brand new opportunity for a respiratory /Spirometry HCA to work within the community Team, Based in Nottingham
The team sits within the Primary Care Community Team with the role predominately conduct spirometry tests for adults & children in accordance with established protocols and best practices and maintain accurate and up-to-date documentation of all tests performed.
You will assist in the interpretation and analysis of spirometry results, providing necessary information to support clinical decision-making and actively engage in professional development activities to stay abreast of advancements in spirometry techniques, guidelines, and respiratory care.
Customer Excellence Partner Recruitment Partner: Jim TrusslerThis is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
Posted by Service Care Solutions - Healthcare • £26/hr to £32/hr
The team sits within the Primary Care Community Team with the role predominately conduct spirometry tests for adults & children in accordance with established protocols and best practices and maintain accurate and up-to-date documentation of all tests performed.
Brand new opportunity for a respiratory /Spirometry Nurse to work within the community Team, Based in Nottingham
You will assist in the interpretation and analysis of spirometry results, providing necessary information to support clinical decision-making and actively engage in professional development activities to stay abreast of advancements in spirometry techniques, guidelines, and respiratory care.
The role involves recruiting and placing health care assistants into temporary and permanent positions within community settings, supporting the setup and maintenance of care packages, and ensuring compliance with regulatory requirements.
We are seeking a motivated and dedicated Field Care Manager to join our team.
Key Responsibilities
Setup and maintain community care packages, liaising with the Community team and Branch Manager.