To assist customers in their understanding and completion of relevant documents forms, applications and registrations, over the telephone, including where appropriate addressing their special needs (disability, translation, interpretation requirements etc)
To process referrals and apply agreed eligibility criteria.
The role
To deal with telephone, written, emailed enquiries and respond appropriately to customer enquiries, complaints, requests for information and service requests.
Position: S11212 Stroke Support Coordinator (two posts)
This is an exciting home based opportunity working with stroke survivors and their families to support them following a stroke.
We're looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join the Stroke Recovery Service based in the Salford area.
This is an exciting home based opportunity working with stroke survivors and their families to support them following a stroke.
We're looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join the Stroke Recovery Service based in the Durham area.
This is an exciting opportunity to work with stroke survivors and their families to support them following stroke.
Act as main care coordinator overseeing assigned groups of service users, providing: screening; asset mapping; comprehensive assessments; recovery planning (using motivational interviewing techniques) and reviews of care.
Research, design and prepare subject matter and materials for groups/pods.
Carry out comprehensive service user assessments, including asset mapping of community resources and develop individual recovery plans that clearly identify how achieving each goal will enable progression in addressing substance use and re/integrating into the community.
To use strengths-based approaches to assess, monitor and review the social care needs of service users and informal carers and find appropriate solutions and make appropriate referrals to external agencies within a preventative, enabling and rehabilitation framework and universal services in accordance with the Care Act eligibility criteria.
Take responsibility for managing casework with the supervision of a qualified senior practitioner within an outcome focussed approach and within the teams expected performance targets and outcomes, whilst promoting independence and assessing and managing risk.
To hold an individual caseload of varying degrees of complexity excluding casework that requires the expertise of a qualified professional.
Posted by Elevation Recruitment Group • £25K/yr to £35K/yr
Elevation Recruitment Business Support are exciting to be exclusively recruiting for a Customer Care Coordinator for our client in the Construction Industry.
Fixed term contract until June 2025
This is fully remote fixed term contract for 12 months.