To lead on the housing management strategy improvement plan and review all policies, processes for housing management and sheltered services, using business intelligence, benchmarking data to deliver transformation to services.
To monitor and analysis of statutory KPI's and LPI's and setting and monitoring appropriate performance targets to deliver an efficient and streamlined service.
To deliver a value for money neighbourhood and sheltered housing service which builds safe and sustainable communities, provides excellent resident experience, improves satisfaction and enhances the quality of life and opportunity for residents.
My client is looking for someone to deliver an enhanced tenancy and estate management service which continually improves the quality of life and satisfaction with services for older and vulnerable residents and maximises the opportunity to co-ordinate and work with key partners and stakeholders.
What we want from you
Report and monitor completion of household repairs for residents less able to do so and co-ordinate / deploy a handy person to provide a more accessible and tailored service.
Work as part of a specialist team working with older and vulnerable customers and as such be responsible for identifying ways to develop and continuously improve the service.
Provide an excellent and accountable property management service to residents.
General
Ensure all issues are resolved in a timely and appropriate manner
Large Housing Association requires a Property Management Officer to manage all aspects of property management and provide a compliant and customer focussed service to residents.