To be responsible for proactively delivering housing options advice, including security of tenure, low cost home ownership, preventing homelessness, investigating householder circumstances and undertaking statutory assessments in order to determine the best options and resources available on a case by case basis.
To ensure that potentially homeless clients are given advice and assistance including those in housing need to whom the Council has no legal obligation to provide emergency accommodation to claim housing and other welfare benefits available to them with the aim of preventing or delaying homelessness, including the use of discretionary hardship payments (DHP).
To assess and determine applications from homeless households within the terms of part VII of the Housing Act 1996.