Demonstrating experience and ability within the end to end resource planning cycle within a contact centre (front office and back office).
Within this role you will be responsible for developing effective forecasting, scheduling and planning processes and will be providing excellent governance on real time /intraday performance to operational stakeholders.
They strive to deliver outstanding customer service every day, providing great advice, support and guidance to a range of queries from payroll to performance, recruitment to absence and policy to procedures.
We're recruiting a People Supporter to join our team at the National Trust.
The People Supporters form an integral part to our People Services Centre (PSC).